Analyst, Business- Servicing Operations at Freedom Mortgage – Moorestown, New Jersey

Freedom Mortgage
Moorestown, New Jersey, United States of America
Data Analytics
Full time
Remote

Summary:

The Business Analyst, Servicing Operations supports Servicing Operations by analyzing requirements, identifying problems, opportunities, and solutions related to loan servicing processes, including credit reporting, dispute resolution, and regulatory compliance.

Essential Job Duties and Responsibilities:

• Assesses current servicing practices and functions, collects information, and analyzes industry trends and regulatory requirements related to Credit Bureau Reporting to determine organizational objectives.

• Evaluates the company’s current servicing functions, business structures, and credit reporting processes.

• Recommends and provides insights for new servicing projects/programs by analyzing operational requirements, credit reporting guidelines, and compliance standards.

• Makes recommendations and improves systems and processes by studying servicing products, reporting logic, and data integrity.

• Gathers critical information from meetings with various stakeholders (Servicing, Compliance, Legal, Technology); analyzes and summarizes information and trends into technical and operational reports related to credit bureau reporting and servicing performance.

• Effectively communicates insights, risks, and improvement plans to cross-functional team members and management, particularly related to credit reporting accuracy and regulatory adherence.

• Handles moderately complex servicing, reporting, and compliance-related issues and refers more complex issues to higher-level staff.

• Possesses solid working knowledge of servicing operations, Credit Bureau Reporting (including Metro2 files), and applicable regulations.

• Maintain regular and punctual attendance.

• Comply with all company policies and procedures.

Other Job Duties and Responsibilities:

Performs other related duties as assigned.

Supervisory Responsibilities:

• This position is an individual contributor.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• Knowledge of servicing operations and business structures.

• Knowledge of Credit Bureau Reporting, Metro 2 guidelines, and dispute handling.

• Microsoft Excel, Access, Word, and Outlook.

• Advanced proficiency in Microsoft Excel.

• Ability to multitask in a fast-paced environment.

• Extremely organized and detail oriented.

• Problem resolution.

• Ability to build collaborative relationships.

Education and/or Experience:

• Bachelor’s degree in business related field.

• Two (2) to four (4) years of experience.

Certificates, Licenses, Registrations:

None Required

Work Complexity:

Problems and issues faced are general, and may require understanding of broader set of issues but typically are not complex. May require familiarity with the financial/mortgage (or job-specific) industry. Problems require understanding of other job areas. Problems are typically solved through drawing from prior experiences, with analysis of the issue.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work is normally performed in a typical interior office work environment which does not subject the employee to any hazardous or unpleasant elements. The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit and talk or hear. The employee is occasionally required to stand; walk; use hands to finger, handle, or feel; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Equal Employment Opportunity:

The company is committed to providing equal employment opportunities to all employees and applicants without regard to race, ethnicity, color, sex, marital status, sexual orientation, gender identity or expression, pregnancy, religion, national origin, age (40 and over), disability, military status, genetic information, or any other basis protected by applicable federal, state, or local laws.

Americans with Disabilities Act:

Applicants as well as employees who are or become disabled must be able to satisfactorily perform the essential job functions of the position either with or without reasonable accommodation. Applicants as well as employees are encouraged to meet with Human Resources as the organization shall review reasonable accommodations on a case-by-case basis in accordance with applicable law.

Job Responsibilities:

The statements reflect the general duties and responsibilities considered necessary to perform the essential functions of the job and should not be considered as an all-inclusive list of all the work requirements of the position. The company may change the specific job duties with or without prior notice based on the needs of the organization.