Group Services Assistant at Remington Advertising Agency – Washington, District of Columbia

Job Type: Full-time

Ability to commute/relocate:

Washington, DC 20560: Reliably commute or planning to relocate before starting work (Required)

Shift availability: Day Shift (Required) Work Location: In person with weekend availability

Job description

Ruchman seeks to hire a Group Services Assistant to support the National Museum of African American History and Culture (NMAAHC). The GSA will assist museum visitors with ticket fulfillment and responding to inquiries regarding ticketing. The GSA will answer any group scheduling questions and assist with coordinating timed tickets for larger groups. Individuals must be articulate, dependable, have strong interpersonal skills and exceptional customer service experience, and work well under pressure. Position requires computer skills and intermediate experience in creating spreadsheets and generating reports.

Position Requirements
• Minimum of (1) one year of public-facing, customer service experience at a museum, cultural institution or attraction.
• Minimum of one year of ticket fulfillment using an online solution.
• Knowledge and experience in understanding the visitor journey in a large museum, cultural institution or attraction.
• Excellent communication skills. Public speaking experience and general understanding of African American history

preferred but not required.
• Capacity to stand and walk for extended periods of time.
• Outstanding organizational, time management, and interpersonal skills.
• Computer and research skills.
• Intermediate experience using Microsoft Excel or Smartsheet to create and update spreadsheets, sort and filter data,

generate reports and create charts.

Ruchman, INC. is an equal opportunity/affirmative action employer and will not discriminate against any application for employment on the basis of age, race, color, gender, national origin, religion, creed, disability, veteran status, marital status, sexual
orientation, genetic information, military status, disability, or sex including pregnancy and childbirth or related medical condition or on any other basis prohibited by law.

Ruchman, INC. participates in the E-Verify program to confirm the employment eligibility of all persons hired. This means that we will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization. Ruchman, INC. will not use E-Verify to pre-screen job applicants.

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance