Patient Access Representative (Entry Level) at Puyallup Tribal Health Authority – Tacoma, Washington

Be the First Connection in a Patient’s Care Journey!

Location: Puyallup Tribal Health Authority | Tacoma, WA | On-Site

Schedule: Full-Time | Mon – Fri, 8:00 AM – 5:00 PM

Hiring Range: $21.52 - $22.60 per hour

Position Close Date: April 30, 2026

Be the first impression that sets the tone for exceptional care. As a Patient Access Representative at the Puyallup Tribal Health Authority (PTHA), you are at the heart of every patient’s journey — creating a welcoming, respectful, and seamless experience from the very first interaction.

In this fast-paced, dynamic environment, your ability to connect with patients, anticipate needs, and stay organized ensures each person feels seen, supported, and valued from the moment they arrive.

What You’ll Do:

As a key member of our Patient Access team, you will:

• Create positive first impressions by greeting, checking in, and assisting patients and visitors with professionalism and warmth
• Deliver outstanding customer service in a high-volume clinical environment
• Manage patient registration and scheduling, ensuring accuracy and efficiency
• Maintain electronic health records (EHR) by preparing, verifying, and updating patient information
• Coordinate appointments and follow-ups, supporting smooth patient flow
• Verify insurance and eligibility, including DSHS screening and demographic updates
• Handle administrative tasks such as answering phones, routing calls, data entry, scanning, and correspondence
• Support clinic operations by collaborating across departments and providing coverage as needed

What You Bring:

• HS Diploma or GED
• One (1) year experience in a fast-paced, customer-facing, or administrative environment requiring accuracy and attention to detail. Medical, dental, or behavioral health front desk experience preferred
• Maintains strict confidentiality and handles sensitive information in compliance with HIPAA
• Proficient with computers and able to quickly learn multiple systems in a fast-paced setting
• Consistently reliable with strong attendance and punctuality
• Excellent communication and customer service skills

Why PTHA?

We are more than a clinic — we're a culturally grounded, patient-first health and wellness center serving the Indigenous community. We value teamwork, integrity, and community well-being. Here, your work has meaning.

• Work in a mission-driven, accredited organization
• Serve a close-knit patient population in an urban reservation setting
• Enjoy opportunities for professional development and training
• Experience a strong support system and inclusive team culture

Perks of the Role:

• Meaningful Mission – Contribute to the overall wellness of a tribally operated health organization dedicated to serving the Indigenous community
• Competitive Compensation – Receive a fair salary that reflects your expertise and the impact of your work
• Supportive Team Culture – Join a collaborative and inclusive environment where respect and ethics are core values
• Cultural Enrichment – Work in an organization that values and integrates Indigenous traditions, community care, and cultural sensitivity
• Stability & Impact – Be part of a long-standing, accredited institution that plays a vital role in community health and development

PTHA Employee Benefits:

• Supportive environment that values a healthy work/life balance
• Medical/Dental/Vision monthly premiums paid 100% by PTHA for employees (health coverage begins the first of the month following hire date)
• (13) annual leave (vacation) days + (13) annual sick leave days
• (18+) annual paid holidays including a birthday holiday
• 401(k) with annual profit-sharing contributions after (2) years of service
• Life and AD&D insurance coverage
• Have student loans? PTHA is an approved loan repayment site for various student loan programs

If you're looking to be part of a mission-driven organization dedicated to providing high-quality care, PTHA is the place to be! Your work will directly impact patient experiences and contribute to better health outcomes every day.

If you're organized, detail-oriented, and thrive in a people-focused environment, we'd love to hear from you. Apply today to be a Patient Access Representative and be the welcoming face of our care team!

In accordance with federal law, Native American Preference in employment applies and job placements are given on a competitive basis, using job related factors.