PATIENT SERVICE REP at Aultman Health Foundation – CANTON, Ohio

PATIENT SERVICE REP

Job Summary

PURPOSE OF POSITION:

The primary purpose of the Patient Service Rep is to answer incoming calls to the main phone lines and to perform various clerical duties in a high volume hospital department.

WORKING CONDITIONS:

1. Normally works 8 hours per day, Monday through Friday with a scheduled lunch every day with varied start/end times
2. May require paid overtime before and/or after normal working hours.
3. Works in well-lighted and well-ventilated office.
4. Expected to adhere to general office policy.
5. Subject to blood and body fluids exposure.
6. Subject to frequent interruption.

QUALIFICATIONS:

1. Must be a high school graduate.
2. The primary purpose is to provide clerical support to the providers and management
3. Must have general computer knowledge.
4. Electronic Medical Record knowledge preferred but not required
5. Must have basic typing skills.
6. Must have good health as demonstrated by infrequent absenteeism.
7. Must have ability to communicate well with a variety of patients in mature, courteous, and professional manner.
8. Must be able to function independently and accurately with frequent interruptions.
9. Ability to work efficiently and accurately under conditions of high stress.
10. Must have strong ability to multitask
11. Strong organizational skills

TASKS:

1. Answers phones in a pleasant professional manner
2. Accurately receives and sends messages to appropriate staff and/or providers
3. Accurately scans medical records into patient charts
4. Accurately faxing of patient documents
5. Completes items in fax press and interface
6. Registration of patients; verifies and updates demographic, referring physician, insurance information and other required registration information over the telephone and in person.
7. Correctly identifies insurances that need precertification or authorization and ensure that it is obtained
8. Must verify correct amount of cash in drawer upon opening and close out cash drawer in evening
9. Must send/fax orders to appropriate site
10. Must notify appropriate staff when clerical supply inventory is low
11. Must maintain cash logs, deposits, post charges, collect and post co-pays, and perform other daily financial processes (see money handling)
12. Complete monthly cash log
13. Make sure appropriate electronic forms are completed
14. Monitor waiting room for supplies and neatness
15. Schedule and reschedule various appointment types
16. May be asked to make patient appointment reminders and monitor appointment confirmation queue
17. Maintaining provider schedules accurately and completely
18. Retrieving and returning all voicemail calls within the same business day
19. Scheduling referrals
20. Completing outgoing referral request by faxing pertinent medical records and demographics
21. Disburse and Maintain weekly/monthly drug reports
22. Communicate effectively with colleagues, referring providers, and other entities for continuity of patient care
23. Willingness to cross-train in other areas
24. Other duties as assigned by Department Manager

PHYSICAL REQUIREMENTS ADDENDUM

PURPOSE: To identify specific functions job requirements and work environment factors that could affect job performance.

Check all factors that are present as essential job requirements and check whether the factor is performed.

O = Occasi 0- 33% of the work shift or 0- 32 repetitions.

F = Frequently = 34-66% of the work shift or 32-200+ repetitions.

C = C 67-100% of the work shift or 200+ repetitions.

N = Not essential job requirement.

C Standing

C Walking

O Lifting (70 pounds)

O Carrying (70 pounds)

O Pushing (70 pounds)

N Climbing with (70 pounds)

O Stooping/Bending

O Twisting/Turning

O Kneeling/Squatting

O Crawling

O Reaching Up/Reaching Forward