Remote Scheduling Agent -Dallas, TX at First Responder Protective Services – Addison, Texas

About First Responder Protective Services

First Responder Protective Services is a premier provider of private security needs across the U.S. Our company is owned, operated and managed by U.S. Military veterans, law enforcement executives, and corporate business professionals. Our founders have over 60 years of experience in protecting critical infrastructures, combating transnational criminal organizations, mitigating risks, and providing the highest level of safety and security to corporations and communities.

The mission of First Responder Protective Services is to provide the highest level of customer service to each and every client. We accomplish this mission through our foundation of attention to detail, integrity, accountability, empathy, care, and concern for the needs of our clients and the officers which we serve.

Scheduling Agent (After-hours & Weekends)

Several Part Time Opportunities Available

First Responder Protective Services (FRPS) is hiring several part time After-Hours Scheduling Agents to support critical security operations during evenings, weekends, and holidays. This role is ideal for dependable, self-motivated professionals seeking remote work with an after-hours schedule.

Scheduling Agents report directly to the FRPS Off-Duty Police Scheduling Manager. Initial onboarding and training will be conducted in-office during standard business hours (Monday–Friday, 8:00 AM–5:00 PM). Upon successful completion of training, this position transitions to fully remote, requiring the ability to work independently with minimal supervision.

Scheduling Agents play a vital role in maintaining continuity of operations by managing after-hours communications, updating the scheduling system, monitoring escort activity, and escalating issues through appropriate channels.

Ideal Candidate must be located in the DFW and able to complete training in-office

Schedule & After-Hours Coverage

This position is designated for after-hours and weekend operations and includes a schedule outside of standard business hours. Candidates should be comfortable working evenings, weekends, and holidays as part of a rotating or assigned schedule.

• Monday–Friday (Evenings): 4:00 PM – 2:00 AM
• Saturday & Sunday: 24-hour coverage (2:00 AM – 2:00 AM)

This role supports mission-critical coverage during non-business hours.

Key Responsibilities

• Coordinate and assign officers and security guard shifts across multiple client sites
• Manage last-minute schedule changes and ensure proper coverage
• Maintain accurate scheduling records and spreadsheets

• Answer and respond to incoming phone calls, text messages, and emails from guards, Cargo Escort, Off- duty Police, Sales line and clients
• Provide timely, clear, and proactive communication to support smooth operations

• Perform real-time tracking and updates of high-value cargo escort teams nationwide
• Monitor GPS tracking systems, live security cameras, and conduct regular status checks

• Assist with data entry, document organization, and recordkeeping
• Submit new client lead requests via online forms in a timely manner

Qualifications & Skills

• Strong organizational and multitasking abilities
• Excellent verbal and written communication skills
• Professional experience handling phone, text, and email communications
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook)
• Ability to maintain confidentiality and manage sensitive information
• Familiarity with GPS tracking and monitoring systems (preferred)
• Prior experience in scheduling, dispatching, or security operations (preferred)

Compensation & Benefits

Hourly Pay: $17 per hour

Full-Time Team Members Are Eligible For:

• Paid Holidays: 8 company-paid holidays per year
• Health Insurance Support: Up to $300 per month company contribution toward employee health insurance
• 401(k) Retirement Plan: Up to 4% employer match
• Paid Time Off (PTO):
• • Year 1: Up to 7 days (56 hours)
  • Year 2: Up to 10 days (80 hours)
  • Year 5+: Up to 15 days (120 hours)

Company Information

First Responder Protective Services
4006 Belt Line Rd, Suite 138
Addison, TX 75001

Licensed by the Texas Department of Public Safety – Private Security Program
License #C10520601

Equal Employment Opportunity

First Responder Protective Services is an Equal Employment Opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are made without regard to race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, or any other protected characteristic.