Veterinary Receptionist at Animal Outpatient Specialty Network – Jacksonville, Florida

Animal Eye Clinic is currently seeking a motivated, experienced individual to join our reception staff at our Southside Blvd. location. We are a very busy, fast-paced veterinary ophthalmology clinic. We strive to provide our clients a welcoming and comforting atmosphere. Management of multiple phone lines and medical records is involved. Self-motivation, efficiency, and multitasking is a MUST for this position. In addition to our clients, communication with our referring veterinarians is a large part of this position. Making sure that our referring veterinarians are satisfied with our correspondence is of the utmost priority.

We are looking for someone with the following qualities:

• Energetic
• Positive
• Upbeat personality
• Takes initiative
• Commitment to the needs of the clinic
• Punctual
• Willingness to teach others and share ideas
• Openness to diversity
• Adaptability to change
• Accountable
• Able to see big picture

Job Requirements:

• Ability to process payments efficiently
• Scheduling appointments and reminder calls
• Inputting information into practice management software
• Triaging cases over the phone and communication with appropriate staff to determine urgency of the case.
• Greeting clients with a welcoming demeanor
• Receiving lab results and getting results to appropriate staff
• Communicating with technical staff regarding appointments and flow of the appointments
• Communicating with our sister office in Jacksonville.
• Learning medical conditions and what type of appointment is needed
• Answering client and referring veterinarian question about services provided
• Extended periods of time at a computer
• Be able to alphabetize and file records
• The ability to sit or stand for extended periods of time
• Available to work irregular hours based on each day’s case load

Minimum Requirements:

• High school diploma/GED or equivalent combination of education and experience
• Minimum of 3 years experience in a veterinary practice.

Schedule:

• 10 hour shift
• Day shift
• Monday to Friday
• Overtime

Experience:

• Customer service: 3 years (Required)
• Receptionist: 3 years (Required)

Company Benefits:

• Paid vacation
• Paid holidays
• Competitive wages
• Medical, dental, vision, dependent care FSA, and short-term disability benefit options
• Various voluntary benefit offerings, including hospital indemnity, accident, critical illness, etc.
• 401K with employer match
• CE opportunities
• Uniforms
• Discounts on services and medications for employee pets

Please respond with your resume and cover letter. We review applicants and may reach out between Monday and Friday, 8:00 AM to 5:00 PM, so please be sure to include your preferred contact information for that range of time.

Please note that interviews may be conducted via Face Time or Facebook Messenger video call.