Resident Technology Support Specialist at Prelude Services – Mclean, Virginia
About This Position
Prelude Services is a Managed Service Provider that has delivered innovative and secure IT services for over 25 years. Prelude offers the following IT services:
- Outsourcing
- Cloud Computing
- 24x7 Service Desk
- Network Management
- Hardware and Software Support
- HIPAA IT Risk Assessment and Security Management Services
- Enterprise Reporting and Dashboards
Location
Prelude's corporate office is located in Mechanicsburg, PA, but this position is onsite in McLean, VA. There will be regional travel required and the potential for occasional overnight travel if necessary.
Position Summary
This position is primarily (up to 80%) resident support with some client technology support as needed in the senior living environment. Full-time at the client site, the Resident Support Technology Specialist will provide educational sessions, a walk-in clinic, and scheduled in-residence support.
The Resident Technology Support Specialist’s role is to support and maintain resident and client computer systems, mobile devices, and peripherals. This may include installing, diagnosing, repairing, maintaining, and upgrading all hardware or software while ensuring optimal device performance. The Resident Technology Support Specialist will provide on-site or remote technical assistance to troubleshoot problem areas in a timely and accurate fashion, and provide training or general assistance where required. They may also be responsible for providing basic on-site telecommunications, applications, server and network infrastructure support as needed.
Requirements:- Strong focus on customer service and satisfaction.
- Effective written, oral and interpersonal communication skills.
- Minimum of two years of experience, or equivalent schooling in desktop support and configuration, or other relevant experience.
- General knowledge of desktop architecture, mobile devices, and printers.
- Experience supporting and troubleshooting Windows Operating Systems and Microsoft Office Suite in a business environment.
- General understanding of wired/wireless networking and servers.
- Frequent travel to client locations as required, overnight if necessary.
- Must have a valid driver’s license and reliable transportation.
Our Benefits
Ranked a "Best Place to Work in PA" (2017, 2020, 2022, 2023, 2024, 2025), we offer a wide range of competitive benefits to our employees, all of which you are eligible for the first of the month after your date of hire:
- Medical (and HSA with match)
- Dental
- Vision
- 401k (with match)
- Company paid LTD, STD and Life
Other great perks Prelude offers include (in no particular order):
- Casual dress
- 6 paid holidays
- Unsick Day
- Technology stipend
- Cell phone stipend for applicable positions
- Company-provided laptop and dock
- Quarterly company meetings
- Pet insurance
- Supplemental voluntary life insurance
- Access to a robust Employee Assistance Program
- Fun remote and in person events
- Two PTO Cash Out days annually
- Generous PTO. Accrue 20 days of PTO your first year!
Prelude's great company culture is guided by our core values: Innovation, Integrity, Collaboration, and Customer Focus.
Prelude Services is committed to creating a diverse environment and is proud to be an equal opportunity employer.
What to Expect
Following review of your application, you may be selected for a phone interview with HR.