Navy - Technical Support Specialist - Secret Clearance Required at cFocus Software Incorporated – Dahlgren, Virginia

cFocus Software seeks a Technical Support Specialist to join our program supporting the Department of Defense (DoD). This position is remote. This position requires the ability to obtain a Secret clearance.
Qualifications:

• B.S. Computer Science, Information Technology, or a related field
• 2+ years of DoD IT/Help Desk experience
• Technical Proficiency:
  • Computer networking concepts, protocols, and security methodologies
  • System performance and availability monitoring
  • Network access, identity, and access management (e.g., Public Key Infrastructure)
  • Remote access technologies
  • Systems administration concepts
  • Common network tools (e.g., ping, traceroute, nslookup)
  • Electronic device functionality (computers, network components, peripherals)
  • Operating System command line execution (e.g., ipconfig, netstat)
  • Cloud computing service and deployment models (SaaS, IaaS, PaaS)
  • Network protocols (TCP/IP, DHCP, DNS)
• Security Awareness:
  • Cybersecurity principles, threats, and vulnerabilities
  • National and international cybersecurity laws, regulations, and ethics
  • Organizational IT user security policies (e.g., account management, access control)
  • Data security standards (PII, PCI, PHI)
  • Information classification, compromise procedures, and incident management processes
• Support and Service Delivery:
  • Risk management processes (assessment and mitigation)
  • Incident data analysis and trend identification
  • Service desk best practices
  • Customer service and communication skills
  • Technical training development and delivery
  • Incident tracking and solution database management
  • Trouble ticketing system utilization (incident, problem, event documentation)
  • Standard Operating Procedure (SOP) development and maintenance