Benefits Program Aide I-Part Time at City of Chesapeake Human Resources – Chesapeake, Virginia

Working Title of Vacant PositionBenefits Program Aide I-Part Time
Job Type: Part Time
Posting Type: City Employees Only
Number of Vacancies: 1
Department: HUMAN SVCS
Division: HS-SS ELIGIBILITY SVCS
Requisition Number: 202620
Number of hours worked per week: 25
Work Schedule: Monday – Friday 8 am – 5 pm; 25 hours per week Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. | Occasionally- Up to 1/3 of the time.
Work Site Location: Chesapeake, VA
Position Driving Requirement: N - Never
Pay Basis: Weekly
Advertised Salary: Starting rate: $17.66 hourly depending on qualifications.

Job Description: The purpose of this position is to perform clerical work involving the determination and re-determination of individuals and families applying for financial, medical, or nutritional assistance under government programs. The position is responsible for applicant screening, record maintenance, routine clerical tasks, and reporting. The position works according to some procedures; decides how and when to do things under general supervision

TYPICAL TASKS

• Assist applicants with completion of required forms providing information to determine eligibility for programs and services.
• Some knowledge of basic human service eligibility benefits needs and state VaCMS computer programs.
• Screens applicants, verifying submitted data; prepares eligible cases for transfer.
• Makes adjustments to client records, monitors payments, reviews contracts and payment histories. Screens telephone calls relating to public assistance and service programs; provides routine information.
• Runs browsers on a regular basis; purges and thins cases; logs and transfers cases to ongoing worker units or closed files.
• Provides transportation for clients requiring medical verification, and/or for older adults for medical appointments, banking, and shopping; assists clients in scheduling appointments to coincide with transportation schedule.
• Sets up paperwork required for daycare; communicates with Housing Authority on clients requiring housing assistance.
• Coordinates appeals and fair hearings; retrieves, sends out, and maintains requests from Quality Control.
• Maintains client records and prepares routine monthly reports for cases of responsibility.
• Performs routine office tasks such as typing correspondence, data entry, processing mail, filing, faxing, telephoning, and photocopying.
• Attends staff meetings and training classes. Performs other related duties as assigned.

Required Qualifications: VOCATIONAL/EDUCATIONAL REQUIREMENT: Requires high school diploma or GED.

EXPERIENCE REQUIREMENT: In addition to satisfying the vocational/education standards, this position requires a minimum of 6 months experience in customer service or general clerical work involving contact with the public.

SPECIAL REQUIREMENT: Employees may be expected to work hours in excess of their normally scheduled hours in response to short-terms department needs and/or City-wide emergencies. Emergency operations support work and work locations may be outside of normal job duties.

Preferred Qualifications:

• Interviews clients and takes applications for services or benefits;
• Documents file, inputs data, prepares and maintains records
• Prepares case files, completes inquiries;
• Purges cases; Answers telephone and takes messages

Job Open Date: 01/08/2026
Job Close Date: 01/18/2026
Open Until Filled: No

Special Instructions to Applicants: This is a part-time, seasonal position, with a maximum of 500 hours per year.

Please specify whether employment was Part Time or Full Time for each job listed on your application and resume.