Loan Car Coordinator - Park Place Land Rover Grapevine in Grapevine, Texas at Asbury Automotive Group

Loan Car Coordinator - Park Place Land Rover Grapevine
Grapevine, TX, USA
Requisition ID Req #11321

At Park Place Dealerships, our goal is to ensure an "extraordinary experience" for our clients. We believe our Members (employees) deserve this as well.
Everyone on our staff is a Park Place advocate who shares our passion and values. Our ideal candidates are confident, passionate people looking to grow and succeed with one of the most successful organizations in Dallas/Fort Worth.
PURPOSE OF POSITION
The primary goal of the Loan Car Coordinator is to ensure an extraordinary client experience while creating client advocates. The Loan Car Coordinator will help loan car clients, manage loan car fleet and work with ASM's (Service Advisors) to accurately report on loan car status.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.

Locates loan cars for clients

Enters loan car data, license, and insurance information into the computer and creates contract, or loan car agreement with all required information

Prepares loan car reports and tracks whereabouts and turnover time on loan car vehicles every day and discusses with ASM

Provides Client Care Center with availability list and ASM’s Updates client data base as needed

Contacts vendors, e.g. "Enterprise" and "AutoRent" when short of cars to loan Checks-in returned cars, inspects for damage, secures mileage and closes agreement Arranges for repairs of damaged or malfunctioning cars

Monitors mileage and arranges maintenance of loan car vehicles at required mileage intervals Faxes TXDL #s and insurance information to outside vendors

Ensures that cars are clean and operable before delivery to client

Knows and understands the Client Concern Resolution (CCR) process, and utilize the program to achieve client satisfaction

Knows and understands the Park Place Privacy and Information Security Policy, and adhere to its requirements

Attends weekly department meetings

JOB REQUIREMENTS
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This job requires "people" skills and a genuine desire to service the client. A positive attitude and willingness to be a team member are essential to this position.
EDUCATION and/or EXPERIENCE
High school diploma or general education degree (GED); and one to three months related experience and/or training; or equivalent combination of education and experience.
CERTIFICATES, LICENSES, REGISTRATIONS (Including Driver's License) Operator's Driver's License (must be insurable).
Company Benefits:
Pay and Recognition:

Weekly pay

Paid holidays & paid time off

Paid training

Stock Awards (select management and front-line team members eligible)

Insurance / Retirement:

Insurance: medical, vision, dental, accident, critical illness and hospital indemnity plans

Up to 12 weeks paid pregnancy leave (disability leave)

Paid Parental Leave

Health savings

Flex spending accounts (tax-free)

Short-term and Long-term disability plans

Life Insurance (Whole Life and Term)

401k with company match

Pet Insurance

Learning, Tuition Assistance and Career Development:

Digital career path tool to assist with career development

Continuous training through Asbury's Internal Learning Management System

Professional growth and development opportunities. Additional advantages:

Technician Student loan relief resources

Employee assistance program

Employee discounts on parts and service repairs

Scholarship awards

Opportunities to join our community service initiatives, which includes paid volunteer hours

Employee referral program with bonus opportunities

INDOTHER


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