Shift Lead at Pollards Chicken – Norfolk, Virginia

• Interaction with customers: receiving orders, processing sales and monies, managing customer issues
• Excellent communication skills interacting with customers and employees throughout entire shift; maintaining good interpersonal relationships, management/leadership and organizational skills.
• Training and motivating team members.
• Preparation of products.
• Maintaining quality equipment.
• Follows and directs others to follow store policies and procedures.
• Performs and directs others to complete daily cleaning tasks.
• Acts as a role model while providing guidance and training to employees.
• Uncompromising standards in maintaining a clean and safe work environment, building exterior, dumpster and boardwalk, including removal of trash within containers to proper dumpster site(s).
• Follows cash handling procedures and cash register policies.
• Assists store manager with accounting and banking responsibilities.
• Records and is accountable for store funds while running a shift.
• Maximizes labor when running a shift by adjusting staffing to meet standards.
• Presents oneself professionally and demonstrates clear communication when interacting with all customers and employees.
• Contributes to store goals for food and labor costs.
• Regularly communicates store goals for food and labor cost.
• Regularly communicates store and employee concerns with store manager in an effective manner.
• Ensuring that orders are filled properly; monitoring portion sizes, food temperatures and maintaining overall quality of product.
• Knowledge of the menu and substitutions

Job Requirements

The Ideal candidates must want to have fun serving great food to our customers!

• Must be at least 18 years of age.
• High School Diploma or GED preferred.
• Valid drivers license.
• Accessibility to a personal (not public) vehicle with secure, dependable and reliable transportation in order to make deposits.
• Excellent communication skills, management/leadership and organizational skills.
• Physical dexterity required (the ability to move up to 75Ibs. From one area to another).
• Attendance and Punctuality a must.
• Operating of cash register as needed and making change for other cashiers.
• Basic math skills.
• Complete training certification.
• Enthusiasm and willing to learn.
• Team player.
• Commitment to customer satisfaction.
• Have a strong work ethic.