Veterinary Client Service Representative at Veterinary Referral Center of Central Oregon Inc – Bend, Oregon

At the Veterinary Referral Center of Central Oregon (VRCCO), you will become a vital member of a dynamic team dedicated to providing exceptional veterinary care. Our approach combines a commitment to compassionate, individualized care with evidence-based practices, ensuring strong connections between our staff and the patient-guests and pet parents we serve. Here, you will discover a culture founded on teamwork, compassion, and going beyond expectations—leading to a fulfilling and impactful career in veterinary medicine.

Why Choose VRCCO?

VRCCO is recognized as a leader in advanced pet care, offering a diverse range of specialty and emergency services designed to meet the needs of our community. As we work together to prioritize the well-being of our patient guests, we are equally dedicated to our heroes (employees). We invest in competitive compensation and comprehensive benefits to support your health and well-being, both now and in the future.

We are the only organization with Vet Cadets Childcare located at our flagship location and only a short drive from our Urgent Care facility. VRCCO has been Great Place To Work Certified since 2021. Come see the difference for yourself and be a part of our team. With abundant opportunities for continuing education and career advancement, you can develop a long and successful career with us.

Job Summary:

Are you a people person with a passion for pets? As a Veterinary Client Service Representative (CSR), you'll be the first friendly face and reassuring voice that pet parents encounter, setting the tone for an exceptional client experience.

In this fast-paced, dynamic role, you'll juggle multiple responsibilities—answering calls, scheduling appointments, managing patient records—all while providing calm, compassionate support, even in urgent situations. You'll be the bridge between our clients and veterinary teams, ensuring seamless communication and a smooth, stress-free experience for every pet and pet parent who walks through our doors.

Success in this role requires grace under pressure, attention to detail, and top-notch communication skills. If you thrive in an environment where every day brings new challenges and opportunities to make a difference, we'd love to have you on our team!

Benefits Highlights

• Medical: Multiple plan options with 70% coverage
• Dental/Vision: Multiple plan options with 50% coverage
• Profit sharing available for all heroes (employees)
• Tenure bonuses
• Savings: 401K matching program
• Stipends for continuing education

Education & Experience:

• Minimum education requirement: high school diploma or equivalent
• Preferred: hands on experience working in veterinary general practice, or veterinary multi-specialty hospital.
• Assist in managing client expectations and inquiries, especially during emergency situations, with empathy and professionalism.
• Maintain accurate patient records, ensuring all contact information and medical history is up to date.

Ready to Make a Difference?

If you are passionate about veterinary care and are excited to grow alongside a team of like-minded individuals, we would love to hear from you! Apply today and become part of the Veterinary Referral Center of Central Oregon family—where we go beyond expectations, every day!