Financial Counselor (Customer Service) Full Time Days - Lakewood, NJ at RWJBarnabas Health – Lakewood, New Jersey

Job Summary:

The Customer Service Representative position supports the reduction of Accounts Receivables for the Patient Financial Services department. The Representative may also perform a variety of duties including assisting patients directly with their bill or other financial aspects of their care, correspondence response, billing and re-billing, certain denial issues, prompt handling of A/R credits and trend monitoring.

Essential Functions:

• Take actions that will support maximization of collection of balances due or account resolution from all sources. Meets Quality and Productivity expectations.
• Facilitate account resolution. Accurately identify, follow-up on, or correct billing errors, lower than expected reimbursement, or denials for correction for submission or resubmission to patients and/or insurance carriers. Accurately perform actions on accounts that will result in the least amount of time and effort to bring an account to resolution based on job specific priority matrix.
• Timely identify, research, and resolution any issues that may cause delays in payment or account resolution. Identify and recommend opportunities to improve collections and follow-up activities
• Work collaboratively across teams, with peers, and revenue cycle departments.

Job Requirements:

• HS diploma
• 1-2 years’ experience in healthcare insurance billing or account follow-up
• Prior experience with Medicaid and Charity Care
• Strong knowledge of Patient Accounting systems
• Must be able to work in a team environment that requires quick turnaround and quality output

Scheduling Requirements:

• Must be open to alternating Shifts
• Main shifts: Monday-Friday, 9am-5pm ET or Monday-Friday 8am-4pm
• Business needs may require an additional shift of Tuesday-Saturday 10:30am-6:30pm, that you must be open to
• Full-time
• Rotating Weekends and holidays required, shift is 8:00am-4:00pm when working this schedule

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.