Credit & Collection Analyst I at CBTS – Chennai, Tennessee

CBTS serves enterprise and midmarket clients in all industries across the United States and Canada. CBTS combines deep technical expertise with a full suite of flexible technology solutions--including Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, CBTS delivers comprehensive technology solutions for its clients' transformative business initiatives. For more information, please visit www.cbts.com.

OnX is a leading technology solution provider that serves businesses, healthcare organizations, and government agencies across Canada. OnX combines deep technical expertise with a full suite of flexible technology solutions—including Generative AI, Application Modernization, Managed Hybrid Cloud, Cybersecurity, Unified Communications, and Infrastructure solutions. From developing and deploying modern applications and the secure, scalable platforms on which they run, to managing, monitoring, and optimizing their operations, OnX delivers comprehensive technology solutions for its clients’ transformative business initiatives. For more information, please visit www.onx.com.

Job Purpose:

This position is responsible for assisting with collection efforts for smaller customers within an established portfolio within Get Paid by using the established strategies and processes. This role will include administrative tasks (such as invoice delivery and problem/dispute resolution research/researching and updating contact information) for the overall Collections team by helping on special projects and other tasks. Majority of the collection efforts will be via email with a few customer requiring phone contacts. Escalation to a more experienced Credit & Collection Analyst for more complex situations. Comfortable working with several EPR systems simultaneously is required.

Essential Functions:

· Reviewing collection history (20%)

· Researching contact information (10%)

· Follow up on past due balances (30%)

· Properly document in Get Paid all problem/disputes (40%)

Education:

Four years of High School or equivalent

Certifications, Accreditations, Licenses:

N/A

Relevant Work Experience:

0 to 2 years in related field

Special Knowledge, Skills and Abilities:

· Effective English communication stills – both written and verbal

· Effective Time Management skills

· Strong attention to detail

Due to U.S. Government requirements applicable to foreign-owned telecommunications providers, non-US citizens may be required to submit to an extensive government agency background check which will necessitate disclosure of sensitive Personally Identifiable Information.