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What is the role of a Operations Supervisor at Wing Assistant?

The Operations Supervisor position at Wing Assistant is a Full-time or part-time position opportunity in the Admin/Clerical/Secretarial field.

What type of employment is offered for this Operations Supervisor role?

Full-time or part-time position

Operations Supervisor job near me in Makati, Other / Non-US at Wing Assistant

Operations Supervisor

Team Success Supervisor

Are you driven by the opportunity to inspire teams and deliver exceptional client experiences? Wing Assistant is seeking a Hybrid Team Success Supervisor to elevate our Virtual Assistant's performance and ensure top-notch service across industries!

About the Role:

As our Team Success Supervisor, youll play a vital role in leading, coaching, and managing our Virtual Assistant team. In this position, you will focus on guiding team members to reach their fullest potential while fostering a collaborative, client-centric environment.

Roles and Responsibilities:

Manage a team of Virtual Assistants, fostering a positive, productive, and engaging work culture. Youll ensure each team member understands their goals and has the resources they need to succeed.
Offer tailored coaching to VAs based on their experience and industry needs. Regularly meet with each VA to discuss performance, set objectives, and provide actionable feedback for growth.
Attend 2-3 in-person collaborative sessions per week with the core team to strategize, discuss team progress, and plan initiatives that promote continuous improvement in service delivery.
Leverage your knowledge of various industries to support VAs in delivering industry-specific solutions, addressing diverse client needs, and adapting to new sectors as required.
Set measurable performance goals, track team progress, and identify areas for improvement. Conduct regular performance evaluations and ensure high standards are consistently met.
Act as the first point of contact for escalated issues, working to resolve client concerns, mitigate risks, and implement solutions to improve overall team efficiency.
Encourage VAs to share insights and identify areas for personal and professional development. Develop initiatives that inspire ongoing learning and growth within the team.

Qualifications:

Minimum of 3-5 years in a supervisory role with a strong background in managing and coaching teams.
Proven ability to guide and motivate team members, helping them achieve their goals and grow in their roles.
Broad understanding of various industries and an aptitude for quickly learning new fields to provide guidance to a diverse client base.
Exceptional verbal and written communication skills, capable of delivering clear, constructive feedback.
Experience with remote work tools and platforms (e.g., Discord, Gsuite, Asana), and managing teams across different time zones.
Availability to participate in in-person meetings with the core team 2-3 times a week.
Analytical mindset with a proactive approach to addressing challenges and improving team processes.

Environment & technology needed for the job:

Fast reliable Internet connection & reliable electricity
Professional microphone headset or functional computer microphone equivalent
Fast, responsive computer
Clean & professional background/audio environment for video calls with customers

Benefits

People-focused company with a culture centered on community and personal growth
Ability to network with executives at one of the fastest-growing companies in the US
Opportunity to obtain knowledge about many industries simultaneously
Hybrid work-friendly
Avenues for rapid promotion & salary increases as the company scales
Be a part of an early growing customer success team at an early stage, high-growth company
Competitive compensation

Schedule: US & PH work hours (40+ hours per week)

Location: This is a hybrid job. You should be residing within Metro Manila to be considered for the role. The office location is at the 8th Floor, Finman Centre Admin Office, 131, 1227, Tordesillas, Salcedo Village, Makati City, Metro Manila

At Wing Assistant, we believe in empowering our team to reach their full potential. If youre ready to inspire, lead, and make a lasting impact, wed love to meet you!

30,000 - 40,000 a month

Operations Supervisor in Makati at Wing Assistant

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