Front Desk Coordinator at Pediatrica Health Group – Jacksonville, Florida

POSITION SUMMARY:

Performs various clerical duties for office manager, or providers including: answering

telephones, taking messages, scheduling appointments, copying, and creating/scanning charts.

Responsible for data entry and patient account follow up, as well as monthly reports.

DUTIES AND RESPONSIBILTIES

· Answer and screens high volume telephone calls in a courteous manner, and record

messages for providers and other personnel.

· Schedule patient appointments and procedures according to established policies and

· procedures.

· Check-in patients upon arrival at the office as well as check-out upon departure.

· Obtain accurate information from patients and ensure all registration forms are complete.

· Collect patient and insurance payments and reconcile charges on a daily basis.

· Verify account balances and refunds for accuracy. Provide information to patients

regarding unpaid balances.

· File records in appropriate sections of patient charts in EMR.

· Prepare patient charts in advance and scan documents into charts in EMR.

· Transcribe letters and create forms as needed.

· Maintain files and records in a confidential manner.

· Maintain organization and efficiency of front office, including office supply inventory.

· Maintain patient confidentiality.

· Perform other related duties as directed or assigned

QUALIFICATIONS/ REQUIREMENTS

· High school diploma or GED.

· Minimum of 2 years of experience in a medical office, front office or scheduling experience.

REQUIREMENTS FOR LEVEL I STATUS:

· Entry level (1-4 years’ experience) and/or meet the basic requirements of the job with the

need for additional supervision

· Excess of 4 years’ experience if meeting only the basic requirements of the job with need for additional supervision

PERFORMANCE REQUIREMENTS

· Knowledge of clinic policies and procedures.

· Knowledge of computer programs and applications.

· Knowledge of basic arithmetic to make calculations, balance and reconcile figures, and

make changes accurately.

· Skill in operating office equipment

· Skill in handling paperwork/filing adequately.

· Skill in handling incoming phone calls and triaging appropriately.

· Skill in written and verbal communication.

· Ability to learn/use other computer programs including Microsoft® Excel, e-mail,

Internet, and Microsoft® PowerPoint.

· Ability to sort and file materials correctly by alphabetic or numeric systems.

· Ability to flexibly respond to changing demands.

· Ability to organize and prioritize tasks effectively.