Clerk III - H at Abacus – Virginia Beach, Virginia

Abacus Staffing, a leading provider of comprehensive employment/placement solutions, is seeking market talent. We offer meaningful and long-term employment opportunities, competitive pay structure and outstanding customer service to a workforce of more than 20,000, nationally.

Job Title: Clerk III (41791)

Job Locations: City of Virginia Beach, Public Works- Waste Management Program Support

3024 Holland Road, Virginia Beach, VA 23453

Schedule: Monday-Friday 8:00am-5:00pm

Pay Rate: $15.00/hourly.

Job Duties:

• Phone Duty in high volume inbound call center (Inbound and Outbound). Phone calls 100+
• E-mails - received from the Waste Management General Email account, Call Takers from 311, Housing and Preservation Code Enforcement Inspectors, etc. (emails 75+).
• The CSR is responsible for interpreting, research, facilitating and coordinating services.
• Generate Work Orders in Access Database and Salesforce in response to all requests. Includes: Bulk Item Collection Requests; Checks for Service; Late Set-outs and/or Missed Service; Recycling Issues; Code Enforcement requests for illegal dumping and out of regulation materials; Social Media – working with CVB WM Website; Purchase with Payment/Damage/Warranty on Automated Roll Carts; Roll-off Yard Debris Trailers with Payment, Deliver and Contract; Field Accident Report taking and notifications; Cans in the Hopper Reporting, Assisting the permanent Customer Service Team Members with handling one-off requests.
• Work Orders: 150+ utilizing both Windows Access/CSM and Salesforce/Encapsulated.
• Resident Information Specialist – providing all services provided by CVB WM to new and inquiring residents, to include acceptable guidelines, VB Landfill and Resource Recovery Center, Recycling & Recycling Drop-Off Locations, Transfer Stations, etc.
• Responsible for the collection, processing, preparing, and reconciling daily cash reports of Money Orders and Credit Card payments for fees collected, working with the Financial Specialist on any errors, return payments or destruction of city property.
• Communicate via telephone and radio with field personnel to coordinate real time activities, to include relay of emergency services as needed.
• Complete Daily Duty and Closing responsibilities on a weekly rotating basis.

Preferred Skillset:

• Strong Customer Service Call Center experience.
• Multi-tasking between multiple databases (Salesforce, CSM, Trailer Database and Yard Debris Rental Database);
• Typing Skills with accuracy.
• Working with General Public, Inter and Intra Departmental groups.
• Maintain composure with upset or irate calls.

Requirements:

• High school diploma or equivalent

Weekly pay and benefits available!

Abacus Staffing

Visit us: 360 Southport Circle, Suite102 Virginia Beach, VA 23452

Contact us: (757) 495-3145 (text or call)

Apply at: www.abacusonline.jobs

Apply Today – Gain Access to Immediate Employment Opportunities!

Join the Abacus family of more than 27,000 employees assigned to top-rated clients, nationally.

Why Abacus?

• Competitive Pay Rates
• Excellent Culture
• Meaningful Employment
• Potential for Growth

When you apply, your experience may be considered across business verticals:

• Abacus Staffing – Multi-Client General Staffing
• Abacus Solution Group – Professional Placement
• Harrison Richard Group – Accounting & Finance
• Abacus Security Services

Employment opportunities include a wide range of placement options: project-based, temporary to permanent hire, part-time, contract-basis, direct hire and on-demand placement.

Ideal Candidate will possess:

• Minimum of 6 months experience in this position
• Flexibility to align your experience with a broad range of assignments
• Meet physical, aptitude, educational and minimum experience criteria