Technical Services Associate Technician at UW Health Northern Illinois – Rockford, Illinois

POSITION SUMMARY:

Under the guidance of their supervisor and senior staff, this role is responsible for responding to operational break/fix scenarios, as well as upgrading and maintaining end user devices through regular refresh intervals and projects requiring new equipment.

This person specialized technical support and training services and will work with users at all levels of the organization and IS teams to support end user devices. Technical knowledge of end user technologies such as, client/server operating systems, mobile device management systems, and desktop support management software systems is required.

Working with other technical resources, this technician adheres to established procedures, workflows, and tools to provide exceptional support and customer service for the systems that support patient care and UW Health operations. This person must be comfortable with providing technical assistance both remotely and in person. In addition, they must employ excellent communication skills in sharing information with users within the department.

EDUCATION/TRAINING:

Minimum:

None

Preferred:

Associates or higher in Healthcare, Information Technology, Business, or related field strongly preferred (relevant work experience may be considered in lieu of)

LICENSURE/CERTIFICATION:

Minimum:

None

Preferred:

A+ and / or Microsoft certifications

EXPERIENCE/SKILLS/ABILITIES:

Minimum:

• Demonstrated success working on technology.
• Demonstrated success troubleshooting to isolate and diagnose problems in technology.

Preferred:

• 1 year relevant experience in a Healthcare setting
• 2 years relevant experience in IT, Business Operations, Project Management, Analytics or Monitoring

Information Services (IS) Core Competencies:

Emerging competency in the following areas:

• Leadership including leads with integrity, maintains strategic orientation, demonstrates business & financial acumen, champions innovation, manages execution, leads & develops people
• Leading highly empowered, self-directed teams including cross-functional teams
• Communication
• Critical thinking
• Applying agile methodologies

Position Specific Competencies:

Emerging competency in at least three competencies such as:

Knowledge of UW Health Domain, Active Directory and Group Policy’s

Troubleshooting SCCM clients

Citrix and VDI deployment, and troubleshooting

Microsoft Windows OS management and networking

Thin Client management

Printer logic / Secure Printing Deployment

Label printer deployment

Asset management and tracking

Network infrastructure components and concepts

Chrome deployment and Google admin

Other Skills, Knowledge, Abilities:

• Wireless troubleshooting
• Knowledge of VPN and troubleshooting.
• Detecting vulnerabilities with Cloud Based solution
• Ability to manage multiple concurrent activities