Collector at T2 Flex – Torrance, California
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About This Position
About T2 Flex
T2 Flex is part of the T2 Group which is a leading provider of technology-driven solutions for healthcare organizations, offering a wide range of services through its four business lines: T2 Tech, T2 Flex, T2 Solutions, and T2 Talent. With a thorough understanding of the intricacies of modern healthcare organizations, T2 Group harnesses its extensive expertise and innovative technology to tackle complex projects and achieve significant outcomes. From improving patient access and satisfaction, to maximizing revenue performance and streamlining operational efficiency, T2 Group is committed to making a lasting impact on the organizations it serves.
Job Summary
To collect private pay receivables from point of payment or to assignment to bad debt, via initiating and responding to patient inquiries
Job Responsibilities
Practices and Policies
Regulatory Requirements
Patient/Customer Satisfaction
This standard is mandatory for those employees who have direct patient contact and may only be measured using an entity, department, unit or specific question Press-Ganey score. A patient satisfaction or customer service standard may be developed for non-direct patient care employees at the manager’s discretion.
Essential Functions
• | Agency Assignment Prepare delinquent accounts for transfer to outside collection agency after all avenues for obtaining payment have been exhausted. Review accounts and make the necessary adjustments to achieve correct balances. Based on retroactive review of financial information or receipt of new eligibility information, prepare and/or report cancellations to outside agencies. Act as liaison to outside collection agency to ensure payment collection and recovery. Report payments and adjustments as required.
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• | Budgets Establish mutually acceptable payment arrangements (budget plans) in accordance with policy and procedure. Budget plan edit list worked in a timely manner. Ensure payment arrangements exceeding policy are reviewed by Team Leader. Monitor accounts to ensure promised payments are received and agreements are cancelled when broken. Print, review and mail budget plan contracts as per established policy and procedure.
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• | Collections Assess accounts via PCS (Paperless Collection System) workfile to commence direct collections action by initiating phone calls (average of 3 calls per patient) to patient/guarantors according to guidelines established for Department and conveyed by Team Leader. Initiate budget plan, collection assignment, insurance rebill or charity process after determination of recovery.
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• | Communication Communicate with all co-workers, insurance carriers, patients, etc. and maintain professionalism regardless of provocation by caller. Dispense information regarding T2 Flex policies and procedures in a positive, accurate manner. Diffuse irate callers and/or transfer callers to Team Leader when appropriate.
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• | Correspondence and reports Demonstrates cooperation and teamwork via participation in other projects (i.e. special reports). Assists co-workers as needed in training, coverage, backlogs, and responding to the needs of the Department. Attends and actively participates in unit and staff meetings. Displays positive, cooperative attitude. By assigned alpha designation, process correspondence from patients, responding via customized letter, itemized statement or insurance re-billing as required. Document Computer system with financial notes to indicate all actions taken.
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• | Demonstrates initiative Demonstrates self-motivation. Works independently with minimal supervision. Demonstrates adaptability/flexibility in working with patients and in work assignments. Accepts responsibility in areas related to position duties. Attends available education classes and seminars as they arise.
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Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education
Work Experience
Minimum of 2 years in experience in all areas of medical billing and collections with demonstrated above-standard performance and call center experience.