Service Support Specialist at allnessinc – San Jose, California

Job Title : Service Support Specialist
Description We have partnered with a large manufacturing company in the San Jose, CA area to provide them with a Service Support Specialist. Please review the job description below and let us know if you are interested. Responsibilities of the Service Support Specialist: •Coordinate/conduct project meetings, write detailed business and system requirements, lead User Acceptance Testing and provide system training to business users •Drive system project execution and advocate change management with IT team as needed for each initiative •Support day-to-day system troubleshooting and system administration •Manage daily operation process for sales debit/credit requisition •Perform various administration tasks, for example, idle mask management •Conduct regular training for Customer Support Specialist, including user manual, operation process and policy updates Requirements of the Service Support Specialist: •Mandarin speaking is required •BA in Business Administration or BS in Computer Science related •Minimum four (4) years of customer service, system project coordination, or related experience. Understanding of semiconductor advanced packaging is highly desirable •Must have Advanced Microsoft Office skills (Excel, Word, and PowerPoint) •Excellent written and oral language skills and possess presentation skills •Must be extremely detail-oriented, highly organized, service-oriented, result-driven, problem-solving and eager to learn individual •Strong interpersonal skills and positive attitude to function within and outside the team Benefits for the Service Support Specialist: •Medical Insurance •Dental Insurance •Profit Sharing