Safety Officer Supervisor at Broward Partnership for the Homeless Inc – Ft. Lauderdale, Florida

I. JOB SUMMARY:

The Safety Officer Supervisor provides direct security services in addition to providing direct

supervision and leadership to the team. Tasks include monitoring the entrance to the Homeless

Assistance Center (HAC) while assisting in meeting the needs of clients, guests and staff. Observes

for, and prompts compliance with, facility protocols, policies and procedures. Maintains and

monitors visitor logs, providing reports as requested. The Safety Officer Supervisor coordinates

Safety Officers’ activities and shift coverage and acts as main liaison between the Safety and

Residential Departments.

II. ESSENTIAL DUTIES AND PRIMARY RESPONSIBILITES:

1. Provides general supervision and oversight of entrance of the HAC, including the parking areas, and ensures safety and security is maintained at all times.
2. Greets all clients, staff, and visitors as they approach the security desk, in order to maintain a hospitable, friendly, and safe front entrance.
3. Manages developing situations utilizing de-escalation and conflict resolution skills. Alerts appropriate staff, and interfaces with first responders (police, paramedics, fire).
4. Enforces safety protocols with clients and encourages clients to maintain compliance with program expectations; takes appropriate action when necessary.
5. Builds rapport with clients and encourages clients to engage in positive interactions and activities that foster movement towards the clients’ housing plans.
6. Monitors the entrance and exit of clients, employees, and guests from the HAC consistent with established protocol, polices, and procedures.
7. Inspects clients’ personal items and ensures that prohibited items are not brought onto the campus.
8. Monitors the locked storage areas where clients’ belongings are stored, including appropriately labeling all items, ensuring the safety and security of stored items, and ensures that clients’ retrieval of items is appropriate.
9. Monitors client behaviors and documents in the agency’s electronic health records system following approved documentation standards.
10. Alerts the appropriate staff when visitors arrive and ensures visitors are given appropriate ID and/or escort.
11. Maintains daily activity staff logs and monitors logs submitted by Safety Officers. Prepares and submits appropriate documentation as requested.
12. Manages and maintains the possession of the keys to the agency fleet and ensures the appropriate tracking documentation is completed for vehicle usage.
13. Responsible for identifying and relaying the location and/or status of any potential threat, breach of security or incidents that compromises the safety and security of the facility to the team.
14. Manages inventory, maintenance, and location assignment of two-way radios and conducts daily radio checks with each department.
15. Monitors video surveillance system to ensure the safety and security of the Agency and contacts the appropriate personnel when necessary.
16. Accepts donations and appropriately completes documentation.
17. Coordinates and ensures shift coverage. Reviews and submits payroll timesheets on a biweekly basis.
18. Provides ongoing staff education on effective customer service and coaches the team regarding clear, concise, and professional client interventions.
19. Performs staff evaluations and corrective disciplinary actions; coordinates and assists the staff in carrying out their responsibilities; and provides leadership and guidance to the team.
20. Communicates and works in close cooperation with Residential Coordinators to ensure the safety and security of clients, staff and guests.
21. All job requirements listed indicate the minimum level of knowledge, skill, and or ability deemed necessary to perform the job proficiently. This job description is not to be construed as an exhaustive statement of duties, responsibilities, or requirements. Employees will be responsible to perform any other job-related instructions/tasks given by their supervisor, subject to reasonable accommodations.

IV. QUALIFICATIONS:

Education/Experience: A high school diploma or GED is required and two year’s experience in

security or related field is required. Supervisory experience preferred. Must have a valid Florida

Driver’s License.