Licensed Practical Nurse - Communication Center (Discharge Line) at Rochester Regional Health – ROCHESTER, New York

Job Title: Licensed Practical Nurse - Communication Center (Discharge Line)

Department: Call Center - Clinical Discharge

Location: Riedman Campus

Hours Per Week: Full-Time (40 hours per week)

Schedule:

• Coverage 7 days per week, including holidays

• Every other weekend rotation

• Day/Evening

*Must live within 30 minutes of facility.

SUMMARY: As a Licensed Practical Nurse, you are key in the success of operations and compassionate patient care every day.

We are seeking a clinically confident LPN to support patients transitioning from hospital to home. This role is ideal for nurses who excel in patient communication, critical thinking, and multitasking in a high-volume, phone-based environment.

Key Responsibilities:

• Conduct discharge follow-up calls with patients

• Educate patients about recovery, medications, follow-up needs, and warning signs

• Answer medical questions and assist with PCP appointment coordination

• Use structured assessment templates

• Manage multiple systems simultaneously (two monitors, calls, and documentation)

RESPONSIBILITIES:

• Patient Care & Service - Promote and restore patients' health by completing the nursing process; collaborate with physicians and multidisciplinary team members; perform various treatment procedures; provide physical, educational and emotional support to patients, friends and families; supervise assigned team members.

• Medication Administration & Reporting - Administer medication and give/receive relevant reports, both written and verbal from/to appropriate st

• Documentation - Ensure concise, pertinent and complete documentation using computerized medical record process.

• Preparation - Ensure clinical areas are properly supplied and exam rooms are available and stocked.

REQUIRED QUALIFICATIONS:

• Graduate from an accredited School of Practical Nursing or ASN/BSN in Nursing.

• Current licensure in State of New York as a Licensed Practical Nurse.

• Must live within 30 minutes of facility.

PREFERRED QUALIFICATIONS:

• At least 3 years experience preferred.

• Acute Care or Long Term Care experience is a bonus.

PHYSICAL REQUIREMENTS: M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting.

LICENSES/CERTIFICATIONS:

• BLS - Basic Life Support - American Heart Association (AHA)American Heart Association (AHA)
• LPN - Licensed Practical Nurse - New York State Education Department (NYSED)New York State Education Department (NYSED)

PAY RANGE: $26.00 - $32.00

The listed base pay range is a good faith representation of current potential base pay for successful applicants. It may be modified in the future. Pay is determined by factors including experience, clinical licensure date, relevant qualifications, specialty, internal equity, location, and contracts.