Veterinary Client Service Representative at Thrive Pet Healthcare – Austin, Texas
Thrive Pet Healthcare
Austin, Texas, 78701, United States
Posted on
Updated on
Job Function:Customer Service
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About This Position
We are looking for a part-time Veterinary Client Service Representative/Pet Concierge at our Thrive South Lamar location!
Our Client Service Representative is the Gatekeeper of Clinic Communication. They work to create a positive customer experience and create client loyalty. By using customer service skills to gather important information from the client they help create a more impactful and efficient experience between the client and medical staff.
Responsibilities:
- Deliver exceptional customer service by addressing client concerns promptly and professionally, and ensuring a positive experience throughout their visit
- Build lasting relationships by forming a genuine connection with each client that walks through our doors
- Engage with each client to inform and educate them on the benefits of essential products and services
- Listen to the client's needs and properly communicate to the medical team for a more effective and efficient appointment
- Use empathy to communicate any changes in schedule to our guests and approach late clients with a problem-solving mindset
- Control the flow of the appointments by ensuring the clients are checked in and taken to the exam rooms at the proper time
- Ensure exam rooms are clean and fully stocked each day – before and after each appointment
- Ensure the lobby is clean and welcoming for each visitor
- Conduct payment (including proper cash handling) transactions at the front desk when applicable
Qualifications:
- A high school diploma or GED required
- Great communication and organizational skills
- Strong customer service skills
- Ability to be an empathetic listener
- Ability to deescalate uncomfortable situations to ensure guest satisfaction
- Understand and be able to use and troubleshoot, computers, tablets, and email and have a basic understanding of the Microsoft Office Suite of programs.
- Must love animals and not be afraid of pets
- Must be able to stand from sitting, walk, sit and move freely for extended periods of time
- Veterinary Experience Required
- Bilingual Preferred
Hospital hours: 8am-6pm Mon-Saturday
We invest heavily in our employees with many opportunities for growth and development! We offer outstanding part-time benefits including 401k, generous pet discounts, and so much more!
Apply today!
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Job Location
Austin, Texas, 78701, United States
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