Help Desk Technical Tier I Support at Camp Arifjan, Kuwait – Camp Arifjan

Overview

Job Title: Help Desk Technical Tier I Support
Location: Camp Arijfan, Kuwait

Responsibilities

The Help Desk Technical Tier I Support position will provide information and assistance resources that troubleshoot problems with computers or similar products on the network.

• Field trouble calls via the phone and computer trouble ticketing system.
• Perform laptop imaging.
• Conduct basic IP troubleshooting.
• Build user accounts on the domain.
• Add and remove computers from a Microsoft domain environment.
• Assign user accounts to appropriate groups and permissions.
• Build exchange mailboxes.
• Troubleshoot user email issues.
• Troubleshoot printers and map shared printers.
• Document trouble calls and computer/network actions for reporting purposes.
• Travel CONUS/OCONUS to support missions up to 10%.

Qualifications

• Active, in-scope US Government issued Secret clearance (Interim Secret Clearance is acceptable).

• Due to the nature of the work and contract requirements, US Citizenship is required.

• A minimum of seven (7) years of experience with IT systems.
• Minimum of four (4) years in IT customer support and two (2) years experience in a military environment.
• Must have the following required certifications: Network+ and Security+CE.