What is the role of a HVAC Tech Support at Jobgether?

The HVAC Tech Support position at Jobgether is a Full-time or part-time position opportunity in the Facilities field.

Where is this HVAC Tech Support job located?

United States, Other / Non-US, United States

What type of employment is offered for this HVAC Tech Support role?

Full-time or part-time position

What is the expected salary for this HVAC Tech Support job?

Compensation will be discussed during the hiring process.

How can I apply for the HVAC Tech Support position at Jobgether?

You can apply directly through the application link provided.

HVAC Tech Support at Jobgether

HVAC Tech Support

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a HVAC Tech Support in United States.

This role offers an exciting opportunity for an experienced HVAC technician to transition from fieldwork to a home-based technical support position. You will speak directly with homeowners who have purchased heating and cooling equipment, providing expert guidance, troubleshooting, and product support over the phone. The role emphasizes clear communication, problem-solving, and customer service, allowing you to leverage your technical expertise while working in a structured, remote environment. You will be part of a collaborative team dedicated to providing exceptional customer experiences and supporting sustainable, high-efficiency HVAC solutions. This position provides a stable, professional setting with opportunities for career growth, ongoing training, and hands-on technical engagement when needed.

Accountabilities:

Provide phone-based technical support to homeowners, assisting with product questions, installation guidance, and troubleshooting issues.
Use your HVAC expertise to diagnose and resolve technical problems efficiently and effectively.
Document customer interactions, solutions, and follow-ups accurately using company systems.
Collaborate with other team members to escalate complex technical issues and share knowledge.
Participate in hands-on training sessions and product refurbishment when required.
Maintain high standards of professionalism and customer service in all communications.
Follow established schedules, ensuring availability during assigned hours and providing consistent support.

Requirements:

Minimum 5 years of experience as an HVAC technician.
Excellent verbal and written communication skills, able to explain technical concepts clearly to customers.
Strong computer literacy, including typing at 40 WPM or higher and familiarity with standard software tools.
Self-starter with the ability to manage multiple tasks in a fast-paced environment.
Professional, positive, and friendly demeanor with a customer-focused attitude.
Ability to work independently from a quiet home office with high-speed internet and stable power.
Willingness to work scheduled hours, including rotating shifts and occasional weekends.
Open to periodic travel for training, hands-on product work, or team meetings.
Strong attention to detail, problem-solving skills, and adaptability to ambiguous situations.

Benefits:

Competitive compensation based on experience.
Comprehensive health benefits including medical, dental, vision, HSA, 401(k), paid time off, paid holidays, life insurance, and short-term disability.
Paid professional development and training opportunities.
All necessary computer equipment and software provided.
Remote work environment with support for home office setup.
Opportunities to contribute to sustainable, high-efficiency HVAC solutions and advance your technical career.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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HVAC Tech Support at Jobgether – United States

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