IT Support Technician at AmeriPro Roofing – Downers Grove, Illinois

AmeriPro Roofing, a national leader in exterior remodeling, is immediately hiring a IT Support Technician to join our team in our Downers Grove Corporate office. The IT Support Tech will provide technical guidance and support to our end users. This is a Temporary contract position.

The ideal candidate will have a strong technical background, solid analytical skills, and proven problem-solving experience. The IT Support Technician will use their interpersonal skills to communicate with end users and provide a solution to their technical problems quickly, efficiently, and effectively.

Responsibilities:

• Act as product expert – Review and respond to all software and hardware issues as reported. Evaluate the product by testing its capabilities in an ongoing manner. Determine and report on system capabilities and restrictions. Evaluate the end user objective and suggest alternatives and recommendations.
• Provide support – Collaborate with other technical team members to provide service to the end users. Work with programmers to explain any errors found and provide recommendations for a solution. Improve any current programs by understanding the goal and outcome.

Requirements:

• Bachelor's degree in computer science or equivalent experience is preferred
• 1-2 years of related technical support experience
• Technically savvy with strong project management skills
• Experience troubleshooting issues and achieving solutions
• The ability to explain to a non-technical person in a way they will understand

Why AmeriPro Roofing?

AmeriPro Roofing has been recognized as a national top volume contractor by Roofing Contractor Magazine and has earned the highest level of roofing manufacturer accreditations such as Owens Corning Platinum Preferred™ and GAF Master Elite™; joined by only a small handful of contractors throughout the country! Our growth potential is like our standards, which are through the roof, as we rapidly expand our market area in 40 locations across 19 states! Our company thrives on the mindset of being able to help the communities we service to obtain proper restoration to protect everyone’s largest investments, their homes! Our proven success model and continued growth create continued opportunities for employment.