What is the role of a Program Operations Manager at Jobgether?

The Program Operations Manager position at Jobgether is a Full-time or part-time position opportunity in the Executive/Management field.

Where is this Program Operations Manager job located?

United States, Other / Non-US, United States

What type of employment is offered for this Program Operations Manager role?

Full-time or part-time position

What is the expected salary for this Program Operations Manager job?

Compensation will be discussed during the hiring process.

How can I apply for the Program Operations Manager position at Jobgether?

You can apply directly through the application link provided.

Program Operations Manager at Jobgether

Program Operations Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Program Operations Manager in United States.

In this role, you will lead the design, implementation, and optimization of operational processes and tools that drive efficiency and elevate the customer experience across field service and support teams. You will partner with cross-functional teams including operations, product, sales, marketing, and business intelligence to identify opportunities, implement improvements, and measure impact. The role requires strategic thinking, data-driven decision making, and strong leadership to influence outcomes across diverse stakeholders. You will be responsible for enhancing team productivity, reducing inefficiencies, and supporting scalable operational growth. This position blends analytical problem-solving with practical execution, offering a chance to make a tangible impact on service quality and organizational performance. You will also play a key role in change management, ensuring new processes and tools are successfully adopted and deliver measurable value. Travel may be required to support on-site collaboration and operational initiatives.

Accountabilities:

Identify, design, and implement operational process and tool enhancements to improve productivity and customer satisfaction.
Collaborate with cross-functional teams to define and execute improvements in workflows, software tools, and operational processes.
Monitor operational metrics to identify inefficiencies and surface early signals of improvement opportunities.
Lead cross-functional planning and action initiatives to operationalize new or updated services, processes, and tools.
Support tracking of goals, KPIs, and deliverables, providing insights that inform field service strategy and execution.
Champion customer-focused solutions and embed best practices into daily operations.
Facilitate communication and progress tracking for operational changes, ensuring alignment across teams and stakeholders.

Requirements:

Bachelors degree in business, operations, or a related field (or equivalent experience).
7+ years of experience in cross-functional process or service delivery roles.
5+ years of experience managing teams in customer-facing operations.
3+ years of experience collaborating with technical and non-technical teams.
Proven ability to define process requirements and leverage data and metrics to drive improvements.
Strong analytical, problem-solving, and organizational skills.
Excellent communication and stakeholder management abilities, with experience influencing leadership decisions.
Self-starter with the ability to navigate ambiguity and drive change in a fast-paced environment.
Experience in field service or remote service delivery, CRM, IVR, WFM, or KMS tools is a plus.
Knowledge of solar or energy services industries is advantageous.

Benefits:

Competitive base salary ranging from $83,300 to $120,000 annually, midpoint $100,000.
Comprehensive health, dental, and vision coverage with 100% of employee premiums covered.
401(k) plan with employer match.
Paid parental leave and sabbatical programs.
Performance-based bonus opportunities.
Equity stake through stock options.
Professional development with up to $500 annual learning reimbursement.
Flexible work environment with remote options and vibrant office spaces.
Inclusive and collaborative culture emphasizing diversity, equity, and employee engagement.

Why Apply Through Jobgether?

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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Program Operations Manager at Jobgether – United States

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