Zingerman's Roadhouse Front of House Supervisor at Zingerman's – Ann Arbor, Michigan

Front of House Floor Supervisor

The role of the Front of House Floor Supervisor is to own the management of each shift or to assist the shift Manager to ensure that the Zingerman’s Roadhouse experience is delivered to all guests.

Full-Time/Part-time evenings, weekends and holidays required. Candidates must be able to work a minimum of three shifts per week, and Sunday availability is required.

Shifts will typically include Monday - Sunday

• 8:30am-4pm
• 1:30pm-10pm (10:30pm-11pm on weekends)

Compensation: $18+/hour

Our Performance Expectations are:

Essential Functions

• Supervises the front of house staff for each shift - ensuring staff are engaged and following all processes and systems to give our guests the Zingerman’s experience
• Owns management of the shift or assists shift manager to coach staff as needed with any employment, conflict or guest relation issues that arise
• Expedites food efficiently and timely from the kitchen
• Updates Point of Sale System throughout shift as needed, including menu changes, 86’d items, etc.
• Arrives on time for all scheduled shifts, classes, and meetings
• Plays an integral role in the training of new team members
• Stays until shift needs are met, effective morning transition to pm supervisor or coordinated effort with closing Front of the House Manager when not acting as closing leader
• When owning or assisting with shift management, end of shift tasks such as tip sharing, cash counting, and ensuring all side work and other assigned work are completed
• Speaks knowledgeably about all menu items, including wines and specialty beverages
• Communicates effectively with Front of House Supervisors/Managers, Back of House Line Cooks/Chefs on staffing, operations and any other shift information
• Inspires co-workers and staff to work effectively as a team
• Establishes and maintains good communication and a positive working relationship with all Roadhouse staff
• Completes Supervisor Passport within the stated time frames and continues to live the Training Compact

Other Functions:

• Updates Point of Sales systems as needed
• Knows regulars by name and tracks their seating and dining preferences
• Attends and participates in weekly DOR huddles with staff
• Completes other duties as assigned

The Success Patterns for this position are:

• Has experience working in a seated restaurant
• At least 6 months of supervisory or manager experience (or equivalent lead position) in a restaurant setting
• Experience expediting food preferred
• Comfortable using computers and Point of Sale Systems
• Demonstrates a passion for working the front of the house
• Has experience in the training and development of staff members
• Has a reputation for excellent relations with all staff and guest
• Has flexible availability to help cover shifts during peak times and when shifts need additional staffing

Successful Candidates will have the following Personal Characteristics:

• Passionate about great food, great service and great finance
• Detail oriented and can multi-task effectively
• Comfortable following established systems or solving problems on the fly, depending on the situation
• Can handle complexity and paradox
• High level of interest in learning about food, people, and business
• Possesses strong interpersonal skills

Physical Demands:

• Bending, stooping, walking, and standing for long periods at a time
• Must be able to safely relocate to up to 50 lbs, with assistance as needed
• Must be able to balance and carry a tray with drinks and/or dishes
• Must be able to ascend/descend between basement and main floor