Project Manager at Supportninja

Work Setup: Hybrid at The Sanctum, SM - North EDSA, QC (Once a month onsite)

Start Date: ASAP

Schedule: Must be flexible for shift changes (IST-EST) | M-F

The Project Manager will play a vital role in supporting the Product Operations and Enablement functions. This position’s initial focus will be the coordination of training content rebranding effort and ongoing curriculum development workstreams. The ideal candidate is a highly organized multitasker who can track dozens of moving parts simultaneously, identify risks before they become blockers, and ensure that milestones are met across global time zones.

What does a day in the life of a Project Manager look like?

• Workstream Management: Track numerous simultaneous workstreams to ensure they are moving toward completion.
• Status Reporting & Visibility: Maintain clear, real-time visibility into project health; effectively communicate "Green/Yellow/Red" statuses to leadership.
• Risk & Blocker Identification: Proactively identify dependencies and escalate blockers to leadership to ensure projects stay on schedule.
• Process Execution: Follow established "rinse and repeat" workflows for content rebranding while maintaining high attention to detail across repetitive tasks.
• Cross-Regional Coordination: Serve as a bridge between US-based leadership and global execution teams (specifically coordinating with team members in India Standard Time).
• Tool Management: Act as the primary administrator for project tracking within Jira, ensuring all tickets are updated, documented, and housed in the appropriate locations.
• Adaptability: Remain lean and flexible in an environment where priorities may shift quickly; focus on "getting the project across the finish line" rather than over-engineering the process.
• Experience recording information in Salesforce or similar CRM system preferred

What are the required qualifications of a Project Manager?

• Bachelor’s degree in business administration, management, or a related field, preferred
• 2+ years of experience as a Project Manager role.
• Proficiency in project management software and tools (e.g., JIRA, Microsoft Project, or similar)
• Proven ability to manage a high volume of projects at once without losing track of details.
• Excellent verbal and written communication skills; ability to provide concise status updates to stakeholders.
• Must be willing to work a flexible schedule that provides overlap with both India Standard Time (IST) and US Business Hours (EST).
• Experience in a fast-paced corporate environment; familiarity with training, enablement, or content development lifecycles is a plus, but not required.
• Strong understanding of project management methodologies, tools, and techniques
• Portfolio of the projects handled
• PMP certification is a plus

Ninja Perks and Benefits

• Competitive compensation
• Adherence to government-mandated benefits
• Retirement Savings Program with Company Matching
• Life Insurance
• HMO on day 1
• Paid time off, birthday leave
• Bonus and incentive plans
• Opportunities for skills training and personal and professional development

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If you are interested, you can access your instant interview here: https://alpharun.com/i/hLyG1VnsyQgNmJDWIWJ-p