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Customer Service Representative at ARC Document Solutions – Chicago, Illinois

ARC Document Solutions
Chicago, Illinois, 60601, United States
Posted on
NewJob Function:Customer ServiceEmployment Type:Full-Time
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About This Position

Position Title: Customer Service Representative

Description

ARC Document Solutions is the largest commercial digital printer and visual marketing company in the country. We are seeking a Fulltime Customer Service Representative to help us continue delivering an exceptional employment experience for our team and outstanding service for our customers.
Position Summary
The Customer Service Representative works closely with the Print Sales and Operations teams to coordinate and process customer orders received by mail, email, fax, phone, or in person. This role ensures customer requirements are met with accuracy, professionalism, and timely communication.
Key Responsibilities
  • Greet and assist customers in person and over the phone
  • Process inperson, phone, electronic, and hardcopy work orders
  • Provide information regarding products, processes, software/hardware, and turnaround times
  • Promote addon or new services/merchandise to existing and previous customers
  • Communicate unit prices, shipping dates, delays, and other relevant details
  • Enter jobs into the computer system and initiate billing
  • Review original hardcopy documents for completeness and defects
  • Contact customers with questions or clarifications regarding orders
  • Document order issues for the Production Manager
  • Consult with the Estimator regarding costs and communicate pricing to customers
  • Route artwork, digital files, and materials to appropriate production areas
  • Review digital files for completeness and defects
  • Resolve issues with digital orders or escalate to technical experts
  • Provide customers with updates throughout production
  • Refer inprogress job questions to the appropriate Production Manager
  • Monitor job progress and follow up to ensure timely delivery
  • Coordinate with production, sales, shipping, warehouse, and carriers to track or expedite shipments
Experience & Qualifications
  • High School diploma or GED
  • 25 years of experience in an administrative or billing role
  • 12 years of printing or reprographics experience preferred
  • Ability to manage multiple priorities in a fastpaced environment
  • Strong collaboration skills to align operations and sales processes
  • Selfmotivated, resourceful, and able to work independently
  • Proven ability to build strong relationships with internal and external customers
What We Offer
  • Competitive compensation
  • Excellent company support and resources
  • Outstanding company reputation, backed by consistent 5star customer reviews
  • Comprehensive benefits package including medical, dental, vision, life insurance, and a 401(k) with company match
  • Supportive management team committed to your success
  • A culture that genuinely cares about its employees
Equal Employment Opportunity
ARC Document Solutions and RIOT Creative Imaging are Equal Employment Opportunity (EEO) employers. We do not discriminate based on race, color, creed, religion, gender, gender identity, pregnancy, marital status, partnership status, domestic violence victim status, sexual orientation, age, national origin, citizenship status, veteran or military status, disability, medical condition, genetic information, caregiver status, unemployment status, or any other characteristic protected by law. This policy applies to all aspects of employment.
Recruitment Agencies
ARC does not accept unsolicited agency resumes. Please do not forward resumes to our Careers email or ARC employees. ARC is not responsible for any fees related to unsolicited resumes.

Job Location

Chicago, Illinois, 60601, United States

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