User Acceptance Tester at Paradigm – Lombard, Illinois

Paradigm is an accountable specialty care management organization focused on improving the lives of people with complex injuries and diagnoses. The company has been a pioneer in value-based care since 1991 and has an exceptional track record of generating the very best outcomes for patients, payers, and providers. Deep clinical expertise is the foundation for every part of Paradigm’s business: risk-based clinical solutions, case management, specialty networks, home health, shared decision support, and payment integrity programs.

We’re proud to be recognized—again! For the fourth year in a row, we’ve been certified by Great Place to Work®, and for the third consecutive year, we’ve earned a spot on Fortune's Best Workplaces in Health Care™ list. These honors reflect our unwavering commitment to fostering a positive, inclusive, and employee-centric culture where people thrive.

Watch this short video for a brief introduction to Paradigm.

We are seeking a full-time, remote User Acceptance Tester. The User Acceptance Tester (UAT) is responsible for planning, documenting, executing, and coordinating User Acceptance Testing activities across business-critical systems. This role partners closely with Business, Development and Testing teams to ensure solutions meet business requirements through comprehensive test coverage, clear documentation, proactive risk identification, and disciplined defect management throughout the testing lifecycle.

RESPONSIBILITIES:

Core UAT Execution & Planning

• Collaborates with QA, business systems analysts, developers and business users to coordinate and complete UAT.

• Analyze and interpret business requirements, functional specifications, and technical designs to proactively identify all applicable testing scenarios, including positive, negative, boundary, regression, integration, and end-to-end test cases.
• Create, document, maintain, and execute or facilitate execution of UAT test plans and scenarios with clear steps, expected results, and traceability back to requirements.
• Develop and manage UAT test plans, testing schedules, and execution strategies aligned with sprint, release, and deployment timelines.
• Actively participate in sprint planning, backlog grooming, and release readiness discussions to ensure testability is addressed early in the delivery lifecycle.
• Responsible for complying with Paradigm Information Security requirements and policies, for safeguarding Paradigm or Paradigm related passwords, and for notifying Paradigm of any Information Security incidents per policy SEC 10-12 Information Security Incident Management.

Testing Lifecycle & Process Ownership

• Participates in the review process for business requirements, user stories and acceptance criteria to assure completeness for being able to execute user acceptance testing.
• Demonstrate strong knowledge of the end-to-end testing lifecycle, including test planning, test design, execution, defect management, retesting, regression testing, and UAT sign-off.
• Ensure UAT activities align with organizational testing standards, quality gates, and audit requirements.
• Identify testing gaps, risks, and dependencies early, and escalate testing barriers or quality concerns in a timely manner.
• Actively contribute to continuous improvement of UAT processes, templates, and best practices.

Defect Management & Azure DevOps (ADO)

• Log, track, and manage defects with clear reproduction steps, screenshots/logs, severity, priority, and business impact.
• Collaborate closely with Development, QA, Business Analysts, and Project Managers to triage defects and validate fixes.
• Perform defect retesting and regression testing to confirm resolution and prevent reintroduction of issues.

Documentation & Communication

• Produce clear, thorough, and auditable testing documentation, including test scenarios, execution evidence, defect summaries, and UAT sign-off artifacts.
• Communicate testing status, risks, defects, and outcomes effectively to both technical and non-technical stakeholders.
• Provide guidance and support to business testers during UAT execution, including test script clarification and issue troubleshooting.
• Provide feedback on training materials as needed

Post-Release & Production Readiness

• Support release go/no-go decisions by providing clear UAT completion and risk assessments.
• Participate in post-release validation, smoke testing, and defect evaluation to ensure production stability.

QUALIFICATIONS:

Education: Bachelor’s Degree preferred in health-related, business, computer science, or equivalent business experience.

Experience:

• Strong hands-on experience with user acceptance testing methodologies and testing lifecycle processes.
• Proven ability to author and execute comprehensive test cases and scenarios, including negative and edge-case testing.
• Practiced managing multiple testing efforts concurrently in a fast-paced, agile environment.

Professional Competencies:

• Creative, flexible, and able to work well in a dynamic, high-paced team environment.
• Decision-making, clinical reasoning, and critical-thinking skills.
• Strong analytical, problem-solving, and critical-thinking skills.
• Problem-solving and conflict resolution skills.
• Ability to prioritize and multi-task.
• Ability to work under pressure and meet deadlines.
• Proven interpersonal and leadership skills.
• Ability to function as a member of a team.
• Able to work with little supervision.
• Excellent attention to detail.
• Excellent written and verbal communication skills, with strong attention to detail.

Technical Competencies:

• Excellent computer skills, including knowledge of current Microsoft operating systems & Office products
• Ability to use AI as an assistant, not a replacement, in your day-to-day work
• Preferred experience with Azure DevOps.
• Preferred ability to use SQL for querying