Chief Operating Officer, Community Medical Center at RWJBarnabas Health – Toms River, New Jersey

Job Title: Chief Operating Officer

Location: CMC Support

Department Name: Administration

Req #: 0000229434

Status: Salaried

Shift: Day

Pay Range: $300,000.00 - $450,000.00 per year

Pay Transparency: The above reflects the anticipated annual salary range for this position if hired to work in New Jersey.

The compensation offered to the candidate selected for the position will depend on several factors, including the candidate's educational background, skills and professional experience.

Chief Operating Officer, Community Medical Center

Job Summary:

Reporting to the hospital President, the Chief Operating Officer (COO) is responsible for the effective and efficient operations of the hospital, hospital outpatient centers, hospital operations related to system service lines, and other business operations. The COO serves as a key partner to the President and other senior executives and physician leaders. This individual is the highest-ranking executive in the absence of the CEO. As a key member of the executive team, the COO will be a key participant in executive-level performance improvement, strategic planning, operational planning, and policy development committees.

Reports to:

• The Chief Operating Officer, Community Medical Center reports directly to the President and Chief Executive Officer, Community Medical Center.

Qualifications:

• Master’s degree required. Degree in health services (D.P.H., M.P.H., or M.H.A.), business administration (M.B.A.) strongly preferred.
• Substantial healthcare facility management experience
• Five years of progressive management experience within healthcare operations/management required
• Accomplishments building high-performing, cutting-edge organizations
• Demonstrated experience and success delivering excellent service, operational and quality outcomes within an acute-care hospital setting.

Essential Functions:

• Maintain open communication with physicians and employees. Serve as chairperson or member for specific committees as needed to communicate relevant issues.
• Participate in educational programs for the management team as a presenter or developer.
• Attend in-house and outside seminars to keep informed of trends in health care.
• Delegates and prioritizes work assignments in relation to the individual associate’s competence.
• Promote staff development through the utilization of appropriate learning resources.
• Provide for orientation, in-service training and continuing education of all persons in the department.
• Maintain the confidentiality, security and integrity for the management of associate/patient information according to Community Medical Center’s Policy & Procedure protocol.
• Develop and maintain appropriate quality control programs. Promote and sponsor quality improvement teams and processes.
• Participate in activities, committees, projects and teams.
• Integrates departmental services with the hospital’s primary functions.
• Develop yearly goals and objectives for assigned departments.
• Assist in the development of Department Heads, enabling them to be effective managers in a decentralized system.
• Collaborate with health system and university graduate medical education leaders to create sound business and operational plans to advance the academic mission of the health system, including, but not limited to: the development of residency and fellowship business plans, system GME strategic plans, and administrative and operational policies and procedures.
• Provide executive leadership to the system-wide palliative care program and partner with the physician executive to develop strategic, business, and operational plans.
• In collaboration with university leaders, represent the health system on the joint committee, and provide administrative support, including, but not limited to, development of agendas and review and tracking of deliverables.
• Achieve the highest level of performance in CMC operating units. Establishes, monitors, and manages a plan to ensure productivity, operational and financial performance, and patient throughput.
• Develop strategic initiatives necessary to integrate and expand services and population health initiatives, as well as potential new services to meet the growing healthcare needs of the communities CMC and RWJBH serves.
• Enhance the quality, access, safety, and efficiency of patient services and increase patient satisfaction with a focus on performance excellence and high reliability. Leverage the EPIC EHR platform to hardwire best practices and measure results and improvements.
• Work collaboratively with colleagues at Rutgers, including Robert Wood Johnson Medical School and New Jersey Medical School, to align clinical practice, safety, value-based initiatives, research, and medical education.
• Foster robust, meaningful, and mutually beneficial relationships with physician members of CMC. This includes helping to recruit and retain high-quality physicians.

Enhance employee engagement and foster a culture of collaboration and enthusiasm with a commitment to top-of-license, team-based care.

• Mentor and develop team members. Continue to build a pipeline of internal talent and identify innovations that promote talent acquisition.
• Serve as a crucial executive champion for system value-based strategic initiatives, including population health, clinical integration, and value-based outcomes.
• Work closely with the CFO to ensure that operational and growth targets are identified and achieved.
• Established business sense
• Strong business insight, sophisticated knowledge of healthcare funding, and experience in competitive marketplaces with the ability to make complex and difficult decisions.

Demonstrated experience in a matrixed organization

Highly developed communication, influencing, and negotiation skills, particularly with physicians and executives.

Detailed knowledge of information systems

Skill using and analyzing information systems to quickly recommend opportunities for optimization and efficiency.

Leadership of high-performing teams

A record of recruiting, training, and mentoring employees. A reputation for sustained inclusive, trust-based physician relations through understanding of physician viewpoints and needs.

Critical Leadership Capabilities

• Collaborating and Influencing
• Across a matrixed organization, facilitates shared understanding of objectives that enable teams to set and meet goals.
• Promotes collaboration and partnership among multiple parties inside CMC and RWJBH.
• Uses a service mindset to build beneficial relationships with physicians—recruiting and then enabling their success, as well as involving them as organizational partners.
• Builds and leverages a network of relationships that are important to the organization and its stakeholders.

Leading Change

Frames and translates the mission and vision of CMC and RWJBH to everyday work.

Persuades change leaders to evolve and align CMC to RWJBH’s strategy and growth opportunities.

Reinforces and embeds new thinking and a change mindset throughout the organization.

Driving Results

Continuously evolves and innovates CMC’s operations in ways that significantly improve measurable results.

Improves processes and embeds cutting-edge solutions to elevate quality and productivity, ultimately serving patients.

Enables higher team and stakeholder performance by incrementally improving approaches based on calculated risks.

Benchmarks performance of CMC against industry best practices.

Other Duties:

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Benefits and Perks:

At RWJBarnabas Health, our employees are at the heart of everything we do. Driven by our Total Wellbeing promise, our market-competitive offerings include comprehensive benefits and resources to support our employees’ physical, emotional, financial, personal, career, and community wellbeing. These benefits and resources include, but are not limited to:

• Paid Time Off including Vacation, Holidays, and Sick Time
• Retirement Plans
• Medical and Prescription Drug Insurance
• Dental and Vision Insurance
• Disability and Life Insurance
• Paid Parental Leave
• Tuition Reimbursement
• Student Loan Planning Support
• Flexible Spending Accounts
• Wellness Programs
• Voluntary Benefits (e.g., Pet Insurance)
• Community and Volunteer Opportunities
• Discounts Through our Partners such as NJ Devils, NJ PAC, and Verizon
• ….and more!

Choosing RWJBarnabas Health!

RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in-class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.

RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.