Clinical Coordinator at Lenox Hill Neighborhood House – New York, New York

Lenox Hill Neighborhood House, widely recognized as one of New York’s premier human services providers, is a settlement house founded in 1894 that provides an extensive array of effective and integrated services—social, educational, health, housing, mental health, nutritional and fitness—which significantly improve the lives of 16,000 people in need each year, ages 3 to 103, on the East Side of Manhattan. Our clients include older adults, homeless and formerly homeless adults, children and families, recent immigrants, disabled persons, adult learners and more. For more information on Lenox Hill Neighborhood House, please visit lenoxhill.org and check us out on Facebook or Instagram.

Casa Mutua, located on East 102nd Street, is our 54-unit permanent supportive housing residence for formerly unhoused single adults living with mental health diagnoses. We have operated this building and are both the property manager and social services provider for over 30 years. Our program serves the individual needs of the clients, with a focus on recovering from the trauma of homelessness, learning independent living skills, maintaining their current housing, and moving toward greater physical and mental wellbeing. Casa Mutua offers individual counseling, crisis intervention, benefits management and assistance, referrals and linkages to medical doctors, psychiatrists, and therapists, financial management training and assistance; on-site psychiatric services, medication management, group supports and socialization. Casa Mutua’s on-site and off-site recreational activities further foster a strong sense of community among residents.

The Clinical Coordinator will be a critical part of the Casa Mutua team, ensuring we help to promote the independence and stability of our residents by providing comprehensive, supportive social services, recreational, case management and therapeutic programming in house and on site. Reporting to the Director, the Clinical Coordinator will have primary responsibility for providing direct social services, case management and counseling services and effectively collaborating across our multi-disciplinary team to support the best outcomes of our residents.

The Clinical Coordinator will:

• Provide person-centered services to residents who have a history of homelessness and are living with various mental health diagnoses such as Depression, Bipolar Disorder, Schizophrenia and Anxiety
• Coordinate, provide and referral to psychiatric, medical and substance use services as needed
• Complete comprehensive intakes, biopsychosocial assessments, service plans and other required assessments and documentation with residents
• Provide direct therapeutic supportive services such as counseling, case management, advocacy for government benefits and services, group work and referrals to community resources
• Participate in treatment planning and implementation, case conferences, and weekly clinical and staff meetings, in addition to collaborating effectively with the on-site clinical and psychiatric providers
• Accompany clients to essential medical appointments and government offices to ensure access to needed services and support
• Provide crisis intervention, problem-solving and conflict resolution to resolve resident issues and conflicts
• Be willing to be on call with other staff on a rotating schedule
• Facilitate and assist with group activities, including support and social groups, monthly community meetings, and community special events and parties for residents
• Collaborate with staff at all levels at Casa Mutua and throughout Lenox Hill Neighborhood House to ensure quality service provision
• Complete all responsibilities and duties as assigned by the Clinical Director

Qualifications:

The ideal candidate for the Clinical Coordinator must possess excellent interpersonal, engagement and relationship-building skills to work effectively with the residents. A social justice perspective combined with a commitment to mental health and unhoused populations is required. Experience working with mental illness, substance use, and trauma-informed care and treatment are essential. The candidate must be detail-oriented and have excellent communication, technology and organizational abilities. The Clinical Coordinator must be willing to work a full-time, Monday-Friday schedule, 9am-5pm with some on-call requirements. Master's in Social Work or Counseling. Applicable Licensure and/or SIFI Certification if applicable a plus.

Salary: $70,000

What We Offer

Comprehensive health insurance choices for staff and their families

Extensive paid time off – 25 days’ vacation and discretionary time; 12 holidays; and substantial sick time

Matching contributions to Retirement Plan

paid parental leave policy for all staff

Professional Development Opportunities – conferences, trainings, lectures and more

Free Life Insurance – 3x annual salary

Pre-tax Flexible Spending Accounts for Medical, Dependent Care and Parking/Mass Transit

Supplemental Insurance Coverage (Accident, Hospital and Critical Illness)

Staff events and parties including Film and Dinner nights, bowling parties, baseball games, food trucks, holiday parties, parties on our Green Roof, chocolate event for Valentine’s Day and ice cream socials, and much more.

State-of-the Art Fitness Center, Gym and Swimming Pool

Staff yoga and boot camp classes (six a week), swimming lessons and lap swim for staff

PSLF (Public Service Loan Forgiveness) Eligible Employer

All individuals, as a condition for employment by Lenox Hill Neighborhood House, are required to undergo a pre-employment background check. Certain positions require more extensive background checks to comply with applicable laws.

At Lenox Hill Neighborhood House we value respect, integrity, diversity and integrity. We are an equal opportunity employer. Lenox Hill Neighborhood House prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status or any other characteristic protected by law. Lenox Hill Neighborhood House conforms to the spirit as well as to the letter of all applicable laws and regulations. The policy of equal employment opportunity (EEO) and anti-discrimination applies to all aspects of the relationship between Lenox Hill Neighborhood House and its colleagues.