Loan Servicing Specialist I at First Southwest Bank – Alamosa, Colorado

Position Description: Primarily responsible for servicing loans for First Southwest Bank. Provides outstanding customer service and loan servicing for multiple loan types. Has a thorough understanding of the complexity of each type of loan and the servicing and reporting requirements that support them. Position Responsibilities: Analyze and complete loan maintenance requests including but not limited to reversing and posting payments, waiving fees, researching frontline loan inquiries, completing no-doc loan modifications and/or collateral releasees, reissuing 1098 forms. Confirm proper approval was obtained for each servicing request. Post closing responsibilities including loan enrollments and reporting for special loan programs (Climber, CHFA, On-Bill, etc.) and assistance with booking quality assurance reviews. Involvement in collateral perfection and process lien extensions on UCC and chattel collateral, as well as ensure all other collateral perfection steps are completed to minimize exposure to the bank. Responsible for the loan paid-out process in accordance with regulations and service level standards involving quoting payoffs, posting payoffs, issuing overpayment refunds, releasing liens, vault file handling, and correspondence with borrowers. General servicing duties payment loan postings and related cash management batches, billing/statement work, quoting and processing payoffs, assessing fees. Collaborate with frontline teammates and vendors to follow up on technical exceptions Assist with review of title work, insurance, and final collateral valuations to ensure approval conditions are satisfied. Assist with the USDA LINC reporting for Community Fund loans. SECONDARY FUNCTIONS: Support management with clean-up projects as needed.
Proficient use of the loan origination system, loan processing software, Vendor websites, and the banks core system. Attend commercial & consumer processing trainings as scheduled Minimum Qualifications: MINIMUM QUALIFICATIONS: -

Effective written and oral communication skills.

Solid interpersonal skills including listening skills.

Strong planning and organizational skills.

Ability to multi-task with attention to details.

Excellent flexibility and adaptability in a changing environment with expected and unexpected events.

Excellent problem solving and decision-making skills.

Ability to implement high levels of quality control.

Ability to maintain dependability and trustworthiness.

Computer skills required

Pleasant disposition which gives a positive image of the bank to customers and prospects.

Knowledge of loan documentation requirements.

Physical Demands and Work Environment:

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions.
Regularly required to talk or hear; frequently required to use hands or fingers, handle or feel objects tools or controls. Occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. Must occasionally lift and/or move up to 20 pounds. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually loud. Depending on location and time of year, extreme high and low temperatures within the building will be experienced.

Additional Information:

BSA REQUIREMENTS:

It is the responsibility of all employees to make all reasonable efforts to identify suspicious cash activity which may be associated with customer attempts to avoid the reporting requirements of the BSA or government or federal tax reporting, as well as potential money laundering resulting from criminal / illegal activities. All suspicious activity, regardless of the amount involved in the transaction, must be reported to a supervisor or Branch Manager for further investigation and possible reporting by the Bank Secrecy Officer to the Financial Crimes Enforcement Network (FinCEN).
No director, officer, employee, or agent who reports a suspicious transaction under the requirements of the BSA may notify any person involved in the transaction that the transaction has been reported.
Each employee of the bank shall be required to complete Bank Secrecy Act / Suspicious Activity training periodically which is commensurate with the duties of their position. Employees dealing with cash transactions at any time must be aware of the policies and procedures related to Currency Transaction Reports (CTRs) and are expected to complete the required information on the CTR form (or in the automated system) on a timely and accurate basis according to those procedures.