Claims Manager at Service Restoration Inc – Bloomington, Minnesota

About us: Service Restoration Inc. is a leading property restoration company committed to providing top-notch restoration services to individuals and businesses in need. As a trusted industry leader, we specialize in helping our clients recover from various property-related incidents, including water damage, fire damage, mold damage, storm damage, and other unforeseen property emergencies.

Service Restoration Inc. is looking to hire a full-time professional Claims Manager to join their team in Bloomington, MN. As a claims manager you will become part of a dedicated team that is passionate about restoring properties and helping individuals and businesses recover from unexpected disasters. A claims manager is responsible for driving insurance claim production across estimating and coordination teams, ensuring files move forward on time, scopes are approved correctly, supplements are submitted completely, and communication remains clear and consistent between Service Restoration, the customer, and the insurance carrier. This role focuses on file quality, escalation resolution, and internal accountability. The Claims Manager steps into stalled or contentious files, removes obstacles, and ensures no claim slows production or cash flow.

Work Schedule: Typically, Monday - Friday from 7:30 A.M. - 5:00 P.M..

Benefits: Health, vision, and dental insurance, Paid time off, 401(k) with match, life insurance, short and long term disability insurance, and many more!

Compensation: $70,00.00 - $80,000.00/YR w/OT

Position Description:

• Directly oversee the daily production and output of estimators and claims coordinators
• Set clear expectations for:
  • Estimate turnaround times
  • Supplement submission timelines
  • Documentation completeness
  • Carrier follow-up cadence
• Monitor workloads and redistribute files as needed to prevent bottlenecks
• Coach and correct performance issues tied to claim delays or poor file quality
• Ensure internal teams follow standardized claim processes and communication protocols

Job Standards:

• Good communication skills
• Reliability and strong work ethic
• Current Valid Driver's License - (Required)
• Clear driving record
• Plumbing experience or knowledge helpful
• Willing to submit to a criminal background check and motor vehicle history check
• High school diploma or equivalent

Physical Requirements:

• Ability to lift 60 lbs.
• Ability to work in various environments indoors, outdoors, inclement weather, smoke or other hazards of a demolition or remodeling environment
• Experience in Restoration Not Required But Preferred
• Experience in Water Mitigation Not Required But Preferred