Collection Specialist at Kpler – Warsaw, Illinois

Collection Specialist

At Kpler, we are dedicated to helping our clients navigate complex markets with ease. By simplifying global trade information and providing valuable insights, we empower organisations to make informed decisions in commodities, energy, and maritime sectors.
Since our founding in 2014, we have focused on delivering top-tier intelligence through user-friendly platforms. Our team of over 700 experts from 35+ countries works tirelessly to transform intricate data into actionable strategies, ensuring our clients stay ahead in a dynamic market landscape. Join us to leverage cutting-edge innovation for impactful results and experience unparalleled support on your journey to success.

As a key member of the Collections function, you will be responsible for managing and improving the end-to-end cash collection process across multiple global ledgers. This role is central to our finance operations and involves close collaboration with Sales Ops, Billing, and Sales teams to ensure timely payments, clear cash visibility, and accurate reporting.Key Responsibilities:

• Cash Collection & Communication: Execute regular dunning actions and maintain proactive customer communication to ensure timely payments.
• Bank Activity Management: Monitor daily bank activity, allocate payments accurately, and perform weekly bank reconciliations.
• Dispute Resolution: Work closely with Billing and Sales Ops to resolve invoicing and payment issues, escalating high-risk accounts through appropriate internal channels.
• Month-End Closing: Finalize unallocated cash, ensure monthly reconciliation accuracy, and notify the GL and FP&A teams when cash allocation is complete.
• Reporting: Support reporting on actual versus forecasted cash collections.
• Audit & Bad Debt Support: Assist with audit requests, provide documentation, and support the AR Manager with yearly bad debt analysis.
• Process Improvement: Contribute to ongoing finance projects and process improvements to enhance efficiency.
• Team Support: Provide backup support for other AR team members during absences to ensure continuity

Experience & Background:

• Fluent in English
• Previous experience in Accounts Receivable or collections roles.
• Comfortable working with Excel or Google Sheets to clean, organize, and analyze data
• Proven experience managing ledgers and performing reconciliations
• Experience working in a global or remote environment (desirable)
• Familiarity with NetSuite and Salesforce (desirable)

We are a dynamic company dedicated to nurturing connections and innovating solutions to tackle market challenges head-on. If you thrive on customer satisfaction and turning ideas into reality, then youve found your ideal destination. Are you ready to embark on this exciting journey with us?
We make things happenWe act decisively and with purpose, going the extra mile.
We buildtogetherWe foster relationships and develop creative solutions to address market challenges.
We are here to helpWe are accessible and supportive to colleagues and clients with a friendly approach.

Our People Pledge
Dont meet every single requirement? Research shows that women and people of color are less likely than others to apply if they feel like they dont match 100% of the job requirements. Dont let the confidence gap stand in your way, wed love to hear from you! We understand that experience comes in many different forms and are dedicated to adding new perspectives to the team.
Kpler is committed to providing a fair, inclusive and diverse work-environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.
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