Senior IT Technician - Brossard, QC at 123Dentist – Brossard, Quebec

We are looking for an experienced, autonomous, and solutions-oriented Senior IT Technician (Tier 2/3) to provide advanced technical support, troubleshooting, and IT infrastructure management for our corporate offices, remote users, and clinics. This position requires strong technical expertise, solid networking skills, and a proactive approach to problem-solving.

Responsibilities and Duties :

• Advanced Technical Support (Tier 2/3): Act as an escalation point for first-level support by resolving complex hardware, software, system, and network issues for both head office and clinics.
• Clinic Support: Provide proactive technical assistance for clinic sites (equipment, networking, telephony, business applications, connectivity) and collaborate with vendors as needed.
• Infrastructure and Systems Management: Deploy, configure, maintain, and update servers, networking equipment, workstations, and cloud systems.
• User Administration and Security: Manage accounts, permissions, and security policies in Azure Active Directory, Microsoft 365, and internal systems.
• Networking and Connectivity: Diagnose and resolve complex network issues (VPN, Wi-Fi, firewall, VLAN, inter-site connections, cloud networking).
• IT Asset Management: Maintain up-to-date inventory of hardware and software and ensure lifecycle tracking and compliance.
• Vendor Coordination: Manage relationships with IT vendors and partners.
• Continuous Improvement and Automation: Identify opportunities for IT process optimization.
• Projects and Deployments: Participate in corporate IT initiatives and cybersecurity projects.
• Training and Support: Provide user support and training on IT best practices.
• Documentation and Compliance: Maintain complete and up-to-date IT documentation.

Education, Credentials, Qualifications :

• Minimum of 5 years of progressive experience in technical support (Tier 2/3).
• Strong experience with Windows, Azure, Microsoft 365, and cloud technologies.
• Excellent knowledge of networking: TCP/IP, DNS, DHCP, VLANs, firewalls, switches, Wi-Fi, VPN.
• Experience with VoIP phone systems and collaboration tools.

Required Skills & Abilities :

• Knowledge of ticketing systems and ITSM frameworks.
• Strong organizational skills, autonomy, and ability to manage multiple priorities.
• Excellent technical writing and documentation skills.
• Recognized certifications (CompTIA, Microsoft, Cisco) are considered an asset.

Why Join Us? At 123Dentist, we value a diverse and inclusive workplace and offer a dynamic environment where you can make an impact on the total rewards experience for our team members across the country.

123Dentist is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We thank all candidates for their interest; however, only those selected for an interview will be contacted.

JOB ID: 10437SRITTEC -QC994