Inside Sales Manager at Perimeter Solutions Suppressants LLC – Clayton, Missouri

The Inside Sales Manager is essential to cultivating strong customer relationships, leading both inbound and outbound sales initiatives, and supporting the company’s growth in the fire protection industry. This role also oversees a team of Inside Sales Specialists, providing them with clear guidance, coaching, and ongoing support.

Major Responsibilities/Accountabilities:

The essential functions include, but are not limited to the following:

Sales Support & Account Management

• Manage and grow a portfolio of existing customer accounts.
• Respond to inbound inquiries and proactively reach out to potential customers
• Prepare quotes, process orders, and follow up to ensure customer satisfaction
• Investigate and resolve any price discrepancies and distributor sales issues promptly
• Educate customers on product offerings and track customer preferences to support sales initiatives
• Lead, coach, and develop a team of Inside Sales Specialists to achieve performance goals
• Conduct regular performance reviews and provide ongoing feedback and training
• Establish and refine sales processes to improve efficiency and customer experience
• Collaborate with cross-functional teams—including Marketing, Finance, and Operations—to align on sales strategies and resolve customer or order-related challenges

Customer Relationship Management

• Build and maintain strong relationships with contractors, distributors, OEMs, and end users.
• Provide technical guidance on product selection and applications (firefighting foams, sprinklers, valves, etc.).
• Collaborate with the technical and engineering teams to meet customer requirements
• Support client accounts, facilitate communication, and ensure a positive client experience
• Facilitate client onboarding including documentation, product education and ongoing support
• Respond to client questions and concerns, offering timely and accurate information to facilitate a smooth onboarding experience
• Work closely with the sales team to align on client expectations and ensure consistent service experience

Sales Execution & Reporting

• Monitor team workload, set priorities, and ensure timely completion of sales activities
• Meet or exceed monthly and quarterly sales targets.
• Maintain up-to-date accurate records in the CRM (e.g., Salesforce) and produce regular sales reports.
• Generate and present reports on sales activities, customer feedback and market trends
• Monitor competitor activity and contribute to strategic planning
• Maintain accurate and up-to-date pending sales forecasts and communicate them proactively to Finance and Administration.
• Work with other members of the sales team, operations and marketing group in executing new business opportunities and/or securing sales for that region.

Manager/Administrative

• Oversee administrative workflows to ensure the sales team has the tools, information, and resources needed for success
• Update and maintain key sales and client forms such as new account forms and trade show forms, ensuring accuracy and ease of use.
• Support Client Relationship Managers with administrative and sales activities
• Develop and implement process improvements to enhance team efficiency and customer support
• Review reports and materials prepared by team members for accuracy and alignment with company guidelines
• Provide backup to sales team to support clients and sales team members
• Prepare reports, correspondence, and presentations using Microsoft Office Suite (Windows, Microsoft Word, Excel, PowerPoint, and Access)
• Communicate directly with customers as needed to follow-ups, schedule meetings or resolve issues. Respond to phone inquiries from customers and vendors
• Participate in the planning and execution of company marketing activities such as conferences and shows
• Organize and support sales meetings, marketing events and trade shows
• Collect, prepare and distribute Point-of-Sales (POS) material and flyers
• Manage the shipping of trade show materials of our Green Bay office

• Bachelor’s degree in Business, Marketing, Engineering, or a related field preferred; equivalent experience considered.
• Previous experience supervising or mentoring sales or administrative staff is strongly preferred
• 2+ years of inside sales or technical sales experience.
• Experience in fire protection, industrial safety, or building systems preferred.
• Knowledge of NFPA codes and standards is a plus.
• Demonstrated ability to lead teams, set priorities, and drive accountability
• Proven skills in coaching, performance management, and employee development
• Ability to analyze sales data, generate reports, and make data-driven decisions to support business objectives
• Strong collaboration skills for working cross-functionally with Marketing, Operations, Finance, and Customer Support
• Proficiency in CRM systems and Microsoft Office Suite; experience with NetSuite strongly preferred.
• Strong verbal and written communication skills. Fluency in Spanish is desired
• Occasional travel required

Physical/Mental Demands and Work Environment

• While performing the duties of this job, the employee is frequently required to sit, hear, use hands to type data, use a personal computer and telephone.

Benefits:

Perimeter Solutions offers a variety of health and wellbeing benefit programs. Benefit options include medical, dental, vision, Health Savings Account, Flexible Spending Accounts, retirement savings plan, sickness and accident benefits, life insurance, paid vacation & holidays among others.

Perimeter Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

To apply, please visit our website: https://www.perimeter-solutions.com/en/about-careers/