Webster Groves Store Manager at The Only Facial – St. Louis, Missouri

Position Title: The Only Facial Esthetician Store Manager

Job Type: Full Time

Reports To: Owner

Job Overview:

If you’re a licensed esthetician who loves leading a team and creating exceptional client experiences, this Store Manager role could be the perfect fit—overseeing operations, guiding staff, and keeping our spa welcoming and relaxing.

Who We’re Looking For:

• Licensed Esthetician (required)
• Associate’s or Bachelor’s degree in Business Management, Hospitality, or a related field preferred
• Prior leadership experience, ideally within a spa, wellness, or service-based environment preferred
• Demonstrated leadership and strong interpersonal skills
• Excellent organizational abilities with a proven capacity to manage multiple priorities effectively
• Proficiency in Boulevard management software and Microsoft Office Suite
• Comprehensive understanding of the esthetician role and service standards
• Ability to work flexible hours, including evenings and weekends

What You’ll Do:

• Oversee daily spa operations, including scheduling, inventory management, and maintaining a clean, welcoming environment
• Ensure all services are delivered with consistency, quality, and exceptional client care
• Develop and implement operational policies and procedures that support growth and efficiency

• Recruit, onboard, and support spa team members
• Conduct performance evaluations and provide ongoing coaching and development
• Foster a positive, collaborative team culture where growth is encouraged

• Lead by example in delivering outstanding customer service
• Address client questions, feedback, and concerns with professionalism and care
• Develop and enhance loyalty programs to build long-term client relationships

• Review performance metrics and financial reports to monitor progress and identify opportunities
• Manage inventory and maintain supply budgets to optimize efficiency

• Partner with the owner to develop strategies that attract new clients and retain existing ones
• Support social media efforts and brand visibility initiatives
• Build relationships with local businesses for cross-promotional opportunities

Why You'll Love Working Here:

• Competitive salary
• Complimentary facials
• Employee discounts on Vivant Skin Care products
• Opportunities for professional growth and advancement
• A leadership role where your expertise, initiative, and passion for spa excellence are valued