ReStore Assistant Manager at Habitat for Humanity of Dane County Inc. – Madison, Wisconsin

Assistant Store Manager – Habitat ReStore (Madison, WI)
Location: Habitat ReStore – East & West Madison
Employment Type: Full-Time

Habitat for Humanity of Dane County is seeking a hands-on Assistant Store Manager to help lead day-to-day operations at our Habitat ReStore locations on both the East and West sides of Madison. This role is ideal for someone who enjoys staying active throughout the day, working alongside staff and volunteers, and helping create a positive experience for customers and donors.

The ReStore sells donated home improvement materials, furniture, appliances, and more to support Habitat for Humanity’s mission of building affordable housing in our community.

This is a very physical, fast-paced retail position that requires frequent lifting, walking, bending, and active involvement in store operations and product movement.

Position Purpose:

The Assistant Store Manager supports the ReStore Manager in overseeing daily store operations and staff. This position is responsible for supervising team members and volunteers, coordinating backroom and sales floor activity, and ensuring a safe and efficient retail environment. The Assistant Store Manager must be capable of performing all supervisory and administrative duties of the manager in their absence.

Key Responsibilities:

Staff Supervision & Leadership

• Supervise 4–12 staff members and volunteers each shift, assigning tasks and providing guidance and training.
• Manage store operations in the absence of the ReStore Manager.
• Train and oversee staff and volunteers participating in the ReStore recycling program.

• Direct backroom activities including the flow of donations from drop-off to pricing and onto the sales floor.
• Evaluate and make decisions regarding donations and pick-up requests.
• Assist customers and donors with questions about merchandise and donations.
• Operate the forklift and other ReStore equipment.
• Oversee cashier operations and provide backup support as needed.
• Open and close registers, perform register counts, prepare daily deposits, and complete end-of-day administrative duties.
• Resolve customer concerns including returns, exchanges, and gift certificates.
• Maintain a clean, organized, and safe store environment, including processing areas and breakroom.
• Assist with special events at the ReStores.

Physical nature of the Role

This position is highly active and physically demanding. The Assistant Store Manager works directly on the sales floor and in the warehouse throughout the day.

Make an Impact

Every purchase and donation at the ReStore helps Habitat for Humanity build and repair homes for families in Dane County. By joining our team, you’ll play a direct role in supporting affordable housing while working in an energetic and community-focused environment. Apply today to help build homes, communities, and hope.

Benefits begin on the 1st of the month following date of hire!

• 401(k) plan with 4% match
• 13 Holidays
• Robust PTO starting with 16 days accured in your first year
• Employee assistance program
• Employee discount
• Flexible spending account
• Health, vision and dental insurance
• Life insurance, short-term and long-term disability
• Parental leave
• Referral program

Schedule:

• Tuesday through Saturday 8:30 AM - 5:30 PM. No Sundays, no nights!

Habitat for Humanity of Dane County values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. Habitat Dane is committed to equal opportunity.

Employees and applicants for employment will not be discriminated against on the basis of race, color, creed, religion, national origin, ancestry, sex, sexual orientation, gender identity, transgender status, age, medical condition, physical or mental disability, pregnancy, veteran status, genetic information, or any other category protected by law in any employment-related decision, including recruitment, hiring, compensation, training, promotion, demotion, transfer, layoff, termination, and all other terms and conditions of employment.

The role regularly requires:

• Frequent lifting of up to 50 pounds (and occasionally more)
• Continuous walking, bending, squatting, and moving merchandise
• Operating equipment such as forklifts and pallet jacks
• Working in varying temperatures and occasional outdoor conditions during donation intake

Candidates should be comfortable working in a hands-on retail and warehouse environment where physical activity is part of daily operations.

Requirements:

• Appreciation for and commitment to the Habitat for Humanity mission.
• Proficiency with common business software including Microsoft Word, Excel, Outlook, and SharePoint.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Ability to multi-task in a fast-paced team environment.
• Detail-oriented and able to work independently when needed.
• Ability to work professionally with staff, volunteers, donors, and customers of varying skill levels.
• Occasional travel may be required.
• Evening or weekend hours may occasionally be required for special events.
• Commitment to our organizational values of teamwork, accountability, professionalism, and integrity.

Experience:

• Minimum 2 years of related experience required.
• Retail, customer service, warehouse, or building materials experience preferred.

Education:

• Bachelor’s degree preferred or equivalent work experience.

Certificates & Licenses

• Valid driver’s license required.

This position will work at both Habitat ReStore locations in Madison:

• East Side ReStore
• West Side ReStore