Social Services Coordinator at WSH Management, Inc. – North Hollywood, California

The Social Service Coordinator supports the well-being and engagement of residents at two senior housing communities, allocating approximately 60% of their time to a 64-unit property and 40% to a 51-unit property, both serving senior and/or disabled residents. The coordinator ensures that residents’ social service, behavioral health, and physical health needs are identified and addressed through appropriate referrals and coordination with community service providers while working closely with property management to support resident wellness and independence. The role also includes planning and facilitating daily and monthly programming that promotes community involvement, including activities such as Bingo, arts and crafts, chair exercises, resident luncheons, and educational workshops on topics such as health and finance. In addition, the coordinator develops a monthly activities calendar in collaboration with the Property Manager, encourages resident participation in programs and services, maintains an organized and sanitary activity environment, and ensures that necessary supplies are available to support resident activities.

• Develop and maintain healthy and productive professional helping relationships with all residents to ensure that:

• Residents’ social service, behavioral healthcare, and physical healthcare needs are routinely, promptly and appropriately addressed;
• Residents actively participate in voluntary services by attending meetings and scheduled appointments;
• Residents and their guests conduct themselves appropriately and in a manner that promotes mutual respect among property management staff and resident neighbors and promotes and maintains harmony in the community;
• Residents actively cooperate with property management and maintenance staff in maintaining their units and addressing special maintenance problems (e.g. hoarding, bed bug infestations and other pest management problems, etc.).
• Residents have access to and participate in on-site workshops and social programs designed to develop their skills for maintaining long-term housing stability, for living in the community independently and self-sufficiently, and for integrating into the wider community.
• Residents seek appropriate assistance in solving problems, addressing changes and responding to crises;
• Residents achieve and maintain a maximum level of independence and self-sufficiency in their homes;
• Residents achieve long-term residential stability at their homes in the HACLA community.

• Conduct regular meetings with property management staff and service providers to establish and continuously improve standard policies and procedures for effectively addressing resident and property issues and concerns.
• As needed, and via collaboration with property management, security and maintenance staff and staff from the community agencies serving residents, develops, documents and coordinates the execution of collaborative and intensive individualized plans for addressing the specialized needs of those residents experiencing significant challenges to maintaining residential stability (e.g. recurring lease violations, smoking, continued hoarding, repeat bed bug infestations, etc.).
• Conducts frequent and routine friendly visits to resident units to maintain a positive presence in the community and awareness among residents of the Social Service Coordinator’s purpose and availability.
• Develops, plans, coordinates and, as appropriate, conducts regular training programs for property management, maintenance, security and other staff members to develop staff skills and expertise in operating high quality permanent supportive housing programs and working effectively with the residents in those programs.
• Develops, coordinates, and as appropriate, conducts regular and appropriate workshops, classes and social programs for residents designed to promote community development and social integration and to develop
• residents’ skills for living self-sufficiently and maintaining their long-term housing stability; and contributes to and participates in community resident meetings led by property management team.
• Identifies, accesses and maintains relationships with all resources available in the community to support residents and staff, and to the maximum extent possible, brings community resources on-site to ensure resident and staff access to them.
• Provide continuous feedback on resident issues and concerns to property management staff and social service providers through frequent and routine communications and team meetings; and with respect to property management policies and procedures.
• Assist in efforts to advocate for and develop resources for the apartment community and other affordable and permanent supportive housing programs by collecting and maintaining accurate data and information on all activities and outcomes achieved with and by residents and preparing qualitative and quantitative reports on activities and outcomes as needed.
• Driving to local areas, company meetings and sister properties when necessary.
• Daily review of all emails and respond as necessary within 24 hours.
• Ensures that unsafe conditions are corrected in a timely manner.
• All other duties as assigned.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training in order to comply with new or existing laws.
• Strong command of the English language, including proper grammar, spelling, and sentence structure.
• Thorough understanding of the English language and ability to communicate effectively with others.
• Strong writing and proofreading skills.
• Ability to work a flexible schedule, including evenings and weekends.
• Neat, clean, professional at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

• A Bachelor’s degree in social work, behavioral health or related field, or 2 – 3 years related experience.
• A minimum of two years of experience working in programs serving homeless or other special needs populations.
• Experience working in a supportive housing or other residential setting a plus.
• A personal commitment to the mission of affordable senior housing.
• Excellent written, verbal and electronic communication skills.
• Excellent organizational and interpersonal communications skills.
• De-escalation, conflict resolution, and crisis response and management skills.
• Excellent multitasking skills.
• Individuals with personal experience of mental illness and/or homelessness and/or other lived experience are strongly encouraged to apply.
• Knowledge of Microsoft Word, Outlook, Excel Spreadsheets, and Yardi or comparable property management software.