Patient Services Representative II at EYE-Q Vision Care – Fresno, California

Do you want to help people see better, look better, and feel better? We are seeking a Patient Services Representative to join our Front Desk team. The ideal candidate is someone with great interpersonal skills who can develop relationships with patients and staff.

ABOUT EYE-Q
Consistently ranked one of the top ten “Best Companies to work for in Central California” since 2006. EYE-Q Vision Care proudly serves the California Central Valley. We are a fast-paced, highly complex practice and offer several specialty services to our patients. Our team of ophthalmologists, optometrists, and professional support staff handle all aspects of eye/vision care, from general exams to complex surgeries. We are looking for individuals who are enthusiastic, energetic, and passionate about providing excellent care to our patients while treating fellow coworkers with dignity and respect.

EYE-Q has a longstanding policy of providing a work environment that respects the dignity and worth of each individual and is free from all forms of employment discrimination, including harassment. As an Equal Opportunity Employer, we will consider applicants for this position without regard to any category protected by applicable federal, state, or local law, including but not limited to: race, color, religion, sex, gender, sexual orientation, gender identity, national origin, ancestry, citizenship, marital status, age, physical or mental disability, genetic information, veteran status, or uniformed service member status. Employment is at-will as permitted under applicable state law. Either the company or employee may terminate the employment relationship at any time, for any reason, with or without notice or cause.

DUTIES/RESPONSIBILITIES:
Greets patients and visitors (vendors, etc.) in a courteous and professional manner.
Triages walk-ins and schedule as applicable.
Receives patient requests for forms and medical records and direct them to the appropriate staff to complete.
Covers both check-in and check-out processes: verifies insurance, collects outstanding balances, posts payments to practice management system, acquires estimates and quotes for the uninsured patients from coding staff, makes appointments for return visits, obtains signatures for all applicable forms, updates patient demographics, reviews appointment details, and assists patients with questions regarding insurance and balances.

REQUIRED SKILLS/ABILITIES:
Exceptional customer service and communication skills.
Knowledge of computer operations such as email, internet, and Microsoft Excel.
Knowledge of NextGen (preferred).
Bilingual in Spanish (preferred).

EDUCATION AND EXPERIENCE:
High school diploma or general education degree (GED).
Six months to one-year related experience and/or technical school training.
Two years' customer service experience in a medical setting (preferred).

Preference will be given to applicants with experience in an ophthalmology setting. This is a full-time position with a benefits package. Hourly rate will be determined based on experience and training of the candidate. Review of applications will continue until the position is filled.

POSITION LOCATION: Fresno

SCHEDULE: Monday-Friday

PAY RANGE: $21.00 - $28.00 depending on skills, experience, and education.

WHAT'S IN IT FOR YOU:
Competitive pay
Annual scrub vouchers
Ability to apply for internal job opportunities after one year of employment
Excellent benefits (medical, dental, vision, FSA, 401k, pet insurance, etc.)
Mileage reimbursement
Paid vacation, holidays, and sick time
Employee discounts (glasses, contacts, and other cosmetic services)
Birthday and milestone anniversary gifts
Employee assistance program
Employee appreciation events
Community service and volunteering opportunities

FOR MORE INFORMATION ABOUT EMPLOYMENT AT EYE-Q VISION CARE, OR TO VIEW ALL OF OUR OPENINGS, PLEASE VISIT:
https://eyeqvc.com/careers/