Virtual Meeting Manager at Spry Methods – Rockville, Maryland
Spry Methods
Rockville, Maryland, 20850, United States
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About This Position
Virtual Meeting Manager
What your Day-To-Day Looks Like (Position Responsibilities)
Who We’re Looking For (Position Overview:)
The Virtual Meeting Manager is responsible for planning, coordinating, and delivering endtoend virtual and hybrid meeting support services for the agency. This role ensures reliable, secure, and highquality execution of virtual meetings, web conferences, and hybrid collaboration events using Governmentapproved platforms. The Virtual Meeting Manager serves as the primary operational lead for virtual meeting support, coordinating with service desk staff, conference room support teams, and Government stakeholders to ensure seamless meeting experiences.
- Plan, schedule, and manage virtual and hybrid meetings, including premeeting coordination, technical setup, live session support, and postmeeting closeout activities.
- Provide operational and technical support for Governmentapproved collaboration platforms, including Microsoft Teams and Zoom for Government.
- Serve as the lead for live meeting monitoring and issue resolution, proactively identifying and resolving audio, video, connectivity, and access issues during meetings.
- Coordinate with desktop support, service desk, and audiovisual support teams to ensure integrated support for meetings involving conference rooms, remote users, and hybrid participants.
- Maintain meeting documentation, runofshow materials, and postevent summaries or afteraction reports as required.
- Develop and maintain knowledge base articles, user guides, and standard operating procedures related to virtual meeting support.
- Track and report virtual meeting support metrics, recurring issues, and service trends in support of SLA tracking and continuous improvement initiatives.
- Support training and onboarding for users and staff related to virtual meeting tools, best practices, and accessibility features.
- Ensure all virtual meetings comply with federal security, privacy, records management, and accessibility requirements.
- Support afterhours, highvisibility, or missioncritical meetings as authorized by the Government.
- Demonstrated experience supporting or managing enterprise virtual meeting or collaboration services in a federal or large enterprise environment.
- Strong knowledge of web conferencing platforms, virtual meeting technologies, and hybrid collaboration environments.
- Excellent coordination, communication, and realtime problemsolving skills.
- Experience developing user documentation, training materials, and operational procedures.
- Familiarity with federal IT security, accessibility, and compliance requirements preferred.
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Job Location
Rockville, Maryland, 20850, United States
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