Addiction and Mental Health Worker, HART Hub at CMHA Thames Valley Addiction and Mental Health Services – London, Ontario

Addiction and Mental Health Worker, HART Hub
Direct Service - (OPSEU)
Full-Time, Contract (End Date: March 31, 2028)

This posting is the result of a current vacancy
London, Ontario (London Zone)
- Application Deadline: March 23, 2026 -

The London HART Hub is a low barrier recovery-oriented space that aims to support individuals experiencing homelessness with mental health and addiction needs to improve their health and wellbeing. HART Hubs will support its clients through access to high quality evidence informed care that is respectful, trauma-informed, culturally appropriate and compassionate in nature. It connects individuals with a continuum of care tailored to their needs by providing access to transitional supportive housing spaces where individuals can access a safe place to rest, obtain basic needs, health care, peer supports, employment and income supports, mental health and addiction services, and other services under one location. Individual units allow opportunities for autonomy and independence while accompanying support services ensure basic and personal needs are met while the individual works towards treatment, recovery and wellness.

Addiction and Mental Health Workers within the Hubs program, will perform duties and responsibilities consistent with assisting clients with integrated care planning, system connection and navigation, onsite support with basic needs, mental health and addiction supports.

Consider revitalizing your career and making a difference in your community by joining our team!

WHAT WE'RE OFFERING:

• What you'll be making - Starting rate for this role is $27.14 per hour (Level 1 – Direct Service), with a wage differential, based on regulation ($30.01 per hour for Level 1 – Direct Service, Regulated):
  1. Successful candidates who are registered with one of the designated professional colleges (e.g. OCSWSSW, CNO, COTO, CRPO, CPSO, or CPO) will receive the wage differential for regulation
  2. Successful external applicants will start at Level 1, with grid progression based on seniority up to Level 8 ($34.41 per hour for non-regulated, and $37.26 per hour for regulated); for internal applicants, grid level placement will occur as per the Collective Agreement
  3. Premiums of $2.00 will be applied for eligible Evening/Night and Weekend Shifts
• When you'll work - 70 hours biweekly; Nights, including weekends
• Your pension plan –Immediately eligible for optional enrolment in the Healthcare of Ontario Pension Plan (HOOPP)
• What your benefits will be – 9% in lieu of benefits

HOW YOU WILL BE MAKING A DIFFERENCE:

• Provide intake, screening, assessment and treatment planning
• Support clients on their journey towards physical/mental health improvement
• Ensure clients basic needs are being met (e.g., provision of food, showers, hygiene and a place to rest)
• Provide referrals to other supports and resources to maintain overall wellness
• Assist with the development of care plans, navigating local services, and engaging in proactive crisis intervention
• Provide one-on-one and group counselling sessions with a strengths-based wellness approach
• Ensure client record is updated with changes in circumstances, housing, medications, health conditions, diagnoses, etc.
• Provide navigation assistance, connection to resources, and collaboration with established justice supports for those involved with the criminal justice system (pre-release support, probation or bail)
• Provide accessible options for communication for clients with varying needs and literacy levels (AODA, multiple languages, sign language, audio translation and referral to language classes)
• Assist with transportation needs upon intake, including obtaining travel assistance such as bus passes or other forms of travel, leveraging existing funding support
• Provide integrated care plans that encompass acute and primary care, mental health, addictions, income, transportation and safety
• Provide support for additional HUB sites as required

• Provide guidance with income planning, applications (e.g., ODSP, OW, CPP), and tax filing
• Provide connections to employment support programs
• Provide strategies to access barriers, build confidence and improve employability

• Provide 24/7, on-site support to help individuals maintain stable housing at HART Hub
• Facilitate ongoing conversations around housing goals to secure suitable housing
• Provide rapid connection to housing stability resources

WHAT YOU'LL NEED TO APPLY:

Police Vulnerable Sector Check Requirements
Successful candidates must have a Police Vulnerable Sector Check completed in the last six months. Interested applicants who reside in the City of London and are in need of a Police Vulnerable Sector Check (PVSC) are encouraged to apply for one as soon as possible as PVSCs in the City of London are currently taking approximately 2 weeks to be processed and offers of employment cannot be made without receipt of a PVSC.

We require the following qualifications:

• Completed post-secondary education in a mental health or actions related field (Primary proof of credentials will be required during the hiring process i.e original degree/diploma or official transcript)
• Valid Driver’s Licence: minimum G2 class
• Current, satisfactory Police Vulnerable Sector Check (PVSC)
• Transportation of clients in personal vehicle required; two million-dollar ($2 000 000.00) liability insurance required
• Occasional travel within the organization’s service region may be required
• Regular Travel within the Thames Valley region
• Demonstrated ability to attend work regularly

We prefer the following qualifications:

• Current certification in Non-Violent Crisis Intervention (NVCI), ASIST Suicide Intervention, and/or Standard First Aid
• Knowledge of serious mental illness as well as best practices, psychosocial rehabilitation, psychiatric medications, electronic documentation methods, and health and safety
• Extensive knowledge of community resources, the legal system, service & support programs, and the various barriers clients face to service and maintaining stabile housing and personal wellness
• Working knowledge of a variety of treatment, intervention, and support strategies
• Experience working with individuals with addictions or problematic substance use
• Experience working with individuals with no fixed address
• Residential/community housing experience and familiarity with the Residential Tenancies Act
• Experience in crisis intervention/management and crisis resolution
• Experience working with individuals with an ABI or Developmental Disability
• Experience working in a community-based setting; preferably with an established network of service & support resources
• Experience with, and detailed knowledge of, mild, moderate & serious mental illnesses, usually gained by several years of working with this population
• Bilingual both official languages, preferred; préférence sera accordée aux candidats qui sont compétents dans les deux langues officielles du Canada

INTERNAL APPLICANTS: To be considered as an internal applicant, current staff members are reminded to apply using their @cmhatv.ca or @slwar.ca email address.

Get your application in by – March 23, 2026

Our recruitment process allows us to learn about your previous work experience, your qualifications and your commitment to fulfilling our vision. While we appreciate the interest of all applicants, only those individuals being considered for a position will be personally contacted by someone from the interview team.

We welcome and encourage applications from all members of our community including persons of any gender, gender identity, gender expression, or sexual orientation, persons with disabilities, Indigenous persons, and members of visible minorities. If you require accommodations related to a disability at any point during the recruitment process, please contact Human.Resources@cmhatv.ca
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Legal Notifications:

• For legal purposes our full business name is: Canadian Mental Health Association Thames Valley Addiction and Mental Health Services
• Artificial Intelligence is not currently employed in our recruitment processes