Rental Coordinator at Bobcat | GDN – Valley Park, Missouri

We take pride in our culture and strive to make Bobcat - GDN a place where people want to work, achieve excellence, remain curious and humble, and build lifelong relationships.

Rental Coordinator

Are you an outgoing, people-focused professional who thrives in a fast-paced environment? The Rental Coordinator is the face of our rental department and a key relationship-builder for our customers. The Rental Counter Coordinator is responsible for managing rental contracts, supporting customers at the counter and over the phone, and driving rental revenue through relationship-building and proactive sales efforts. This role is ideal for someone who understands construction equipment and thrives in a fast-paced, customer-focused environment.

As a front-line ambassador of our dealership, the Rental Coordinator plays a vital role in customer satisfaction, fleet utilization, and rental revenue growth. Success in this role comes from being approachable, energetic, and motivated to build lasting customer relationships—not simply waiting for business to come in.

Rental Coordinator

$22.00-$24.00 Depending on Experience

Monday-Friday (7am-5pm)

Great Benefits!

Key Responsibilities

• Warmly greet and engage walk-in and phone-in customers, creating a welcoming and professional first impression

• Build strong relationships with customers by understanding their projects, timelines, and equipment needs

• Confidently recommend equipment and attachments that best fit customer applications

• Prepare and execute rental agreements accurately and efficiently

• Proactively follow up with customers on quotes, upcoming needs, and rental opportunities

• Identify opportunities to upsell additional equipment, attachments, and services

• Actively manage equipment scheduling and utilization to maximize revenue and minimize downtime

• Monitor local rental activity and customer trends to generate new business opportunities

• Inspect equipment pre-rental and post-return to ensure it is clean, functional, and presentation-ready

• Coordinate closely with the Service Department to address maintenance and repair needs promptly

• Maintain accurate records of fleet condition, location, and readiness

• Oversee equipment delivery and pickup logistics, including trailer coordination

• Collaborate daily with Sales, Parts, and Service teams to ensure a seamless customer experience

• Promote and follow all safety policies related to equipment handling and dealership operations

Qualifications

• Preferred: 2+ years in the rental or equipment dealership industry

• Strong interpersonal and communication skills with a naturally outgoing and engaging personality

• Customer-first mindset with the ability to build rapport quickly

• Self-motivated, energetic, and comfortable working in a dynamic environment

• Strong organizational skills with the ability to manage multiple priorities

• Proficient in Microsoft Office and familiar with rental or business software systems

• Basic mechanical aptitude and ability to perform visual equipment inspections

• Experience managing transportation or logistics is a plus

Work Environment / Physical Demands

• Primarily office-based with frequent time spent in the yard or shop interacting with customers and technicians

• Regular interaction with customers in person and over the phone

• Exposure to moderate to loud noise and outdoor elements

• Must be comfortable working around heavy equipment and following safety protocols

• Occasional lifting or movement of small parts or tools may be required

Benefits

• Medical, Dental, Vision, Life & Disability Insurance

• FSA and HSA programs (with company contributions)

• 401(k) Plan with Company Match

• Paid Holidays & Vacation

Pre-employment drug screens, background screening, and proof of employment eligibility (E-Verify) are required for any position offered.

We are always on the lookout for people who bring fresh perspective and life experiences to our team.