Field Applications Manager at Omega Bio-tek, Inc. – Norcross, Georgia

Job Title: Field Applications Manager

The Field Applications Manager lead a team of Field and Product Application Scientists and will be responsible for ensuring that customers receive technical pre- and post- sales automation support while supporting the Sales team with the application of Omega Bio-tek products on various automated platforms. In addition, the Field Application Manager will be supporting products, devices, and instrumentation launches, installation, troubleshooting, and protocol development.

What you will do:

• Develop internal procedures, guidelines and assist Field Application Scientists with implementation of products on automated liquid handlers and magnetic processors within the sales opportunity life cycle (pre-sales, evaluation, installation, and post sales)
• Train Field and Product Application Scientists on different liquid handling instruments, magnetic processors, and Omega Bio-tek products
• Develop new products/workflows on different liquid handling platforms and magnetic processors
• Provide technical support regarding applications and troubleshooting to customers via phone, email and on-site visits
• Develop and monitor Key Performance Indicators to ensure excellent team performance
• Play a key role in laboratory functions such as DNA extraction, RNA extraction and other downstream processes in regard to marketing, customer-related projects, and troubleshooting
• Develop and provide technical training and materials for customers and team members
• Create technical application content in conjunction with marketing department
• Train and provide support to Sales Team on applications and requirements for customers on different automated platforms
• Ensure installation services meet or exceed customer requirements as defined in Project Scope Statement
• Ensure proper documentation of customer requirements, protocols, customer feedback, and information, reporting critical feedback to management.
• Assign internal and customer projects according to available time and resources
• Act as liaison between R&D and FAS teams, ensuring smooth, effective transitions of projects and communication between the two groups
• Ensure customers receive quick, accurate responses and high-quality service from Field Application Scientists
• Maintain a network of automation contacts for internal and external collaboration
• Follow established company SOP and ISO Guidelines

What you will need:

• BS Degree in life science area, or equivalent work experience
• Experience or knowledge of workflows with DNA & RNA extraction, PCR, qPCR, microarrays and NGS
• 2-3 years of experience performing on-site customer installations for applications with liquid handlers
• 2 years of management experience
• Ability to travel nationally and internationally up to 25% with occasional months at 50%
• Ability to lift 30 lbs and occasionally stand for long periods of time

What you will bring:

• MS or PhD in life science area preferred
• Have a firm understanding of and experience within the life science research and genomics marketplace
• Be a proactive individual, as well as have solid communication, organization, and time management skills
• Excellent organization skills and ability to manage large amount of technical data and documentation
• Ability to design experiments, run tests, analyze and interpret data, troubleshoot
• Proficiency with standard computer software, as well as common molecular biology computational tools

What we offer:

• Medical, dental, and vision insurance
• 100% employer paid short-term and long-term disability & life insurance
• Generous PTO package
• Paid day off to celebrate your birthday!
• Quarterly and yearly bonus incentives
• Up to 4% match for Traditional and Roth 401k
• Pet insurance
• Employee Assistance Program
• Employee Discount Program
• And much more!

What else you need to know:

• Location: Norcross, GA

About Omega Bio-tek

OUR HISTORY

Since its founding in 1998, Omega Bio-tek has been at the forefront of nucleic acid purification by offering products for clinical and basic research, biotechnology, and agricultural applications. DNA and RNA extraction is the first step for so many downstream analyses, and efficient and clean nucleic isolation is crucial. Our goal is to offer high-quality products to help you improve your workflows.

For the best option for all of your extraction needs, we offer multiple nucleic acid extraction chemistries including magnetic beads, silica membranes, and salting out.

Omega Bio-tek’s headquarters are located in Norcross, Georgia, about 25 miles outside of downtown Atlanta. We own and operate a 38,000 ft2 facility. We offer products for manual and automated processing and we support our customers by having Hamilton Microlab® STAR™, Beckman Coulter Biomek® FX, and KingFisher® instruments in-house.

If you’re ready to make a meaningful impact, apply to the Field Applications Manager position at Omega Bio-tek today!