Lead Identity Specialist - Saviynt & CPAM at Simeio

About the Role:The Saviynt IGA & CPAM Support Lead is responsible for leading day-to-day operational support, incident management, issue resolution, and continuous improvement of Saviynt IGA and Cloud PAM platforms. The role manages a support team, ensures SLA adherence, drives root cause analysis, and collaborates with delivery, security, and application teams to maintain a stable and secure identity ecosystem.What You’ll Do:

• Lead L2/L3 support for Saviynt IGA and Saviynt CPAM modules.
• Monitor platform health, scheduled jobs, connectors, and task execution.
• Troubleshoot failures related to: Access request workflows, Provisioning/deprovisioning tasks, Birthright/automated provisioning, CPAM vaulting and session management.
• Handle user onboarding/offboarding issues and lifecycle exceptions.
• Manage incidents, service requests, and enhancements via ITSM tools.
• Drive root cause analysis (RCA) for recurring issues.
• Own management activities, including testing and deployment coordination.
• Collaborate with app owners, AD/Azure teams, HRMS, DevOps, and Security teams.
• Support: Identity lifecycle automation, Certification campaigns, Role model updates, SoD policy alerts and rule corrections, Analytics and policy violations.
• Maintain connector configurations & job schedules.
• Support privileged account onboarding, vaulting, and credential rotation.
• Troubleshoot: Privileged session failures,JIT access provisioning issues,Endpoint onboarding.
• Ensure privileged access controls and audit compliance.
• Perform patching, upgrades, deployment validations.
• Optimize workflows, rules, and job configurations for performance improvements.
• Document runbooks, SOPs, troubleshooting guides, and support artifacts.

What You Bring:

• 8+ years in IAM with at least 2–4 years in Saviynt IGA/CPAM support.
• Strong hands-on experience in: Saviynt tasks, workflows, rules, and job controls
• Connector troubleshooting (AD, Azure AD, SAP, DB, REST, SCIM)
• CPAM: session management, proxy onboarding, vaulting, credential rotation Identity lifecycle operations
• Familiar with ITSM processes (Incident, Change, Problem Management).
• Strong communication and stakeholder management.
• Ability to lead distributed support teams.
• Structured approach to RCA and problem-solving.
• Comfortable working in a high-availability, production environment.
• Saviynt Certification (IGA/CPAM).
• Experience with CyberArk, SailPoint, Okta, or broader IAM technologies.
• Cloud knowledge (Azure/AWS/GCP).
• Understanding of ITIL framework.

About Simeio and What We Do

Simeio has over 650 talented employees across the globe. We have offices in USA (Atlanta HQ and Texas), India, Canada, Costa Rica and UK.

Founded in 2007, and now backed by private equity company ZMC, Simeio is recognized as a top IAM provider by industry analysts.
Alongside Simeio’ s identity orchestration tool ‘Simeio IO’ - Simeio also partners with industry leading IAM software vendors to provide access management, identity governance and administration, privileged access management and risk intelligence services across on-premises, cloud, and hybrid technology environments. Simeio provides services to numerous Fortune 1000 companies across all industries including financial services, technology, healthcare, media, retail, public sector, utilities and education. Diversity & Inclusion Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our recruitment team - recruitment@simeio.com.

About Your Application

We carefully review every application we receive. If your skills and experience match our needs, we’ll be in touch. If you don’t hear from us within 10 days, please don’t be discouraged—we may retain your application for future opportunities. We also encourage you to check our careers page for other openings

Simeio is an equal opportunity employer. If you require assistance with completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to any of the recruitment team at recruitment@simeio.com or +1 404-882-3700.