Operations Supervisor at Speed Xpress Inc. – Knoxville, Tennessee

About Speed Xpress Inc.

Founded in 2022, SpeedX offers a superior delivery experience designed to better connect your brand to your customers. At SpeedX, we’re more than just a delivery company – we’re your partner in success. We believe that ecommerce delivery shouldn’t be a hassle, a financial strain, or a source of stress for your business. We created a next-level delivery experience that’s designed to meet your needs, exceed your expectations, and future-proof your ecommerce business.

In just three years of business, we have grown our client list to over a dozen online marketplaces, 3PLs and direct retailers and are now delivering over 300,000 packages daily worldwide – with the number constantly growing. And we have no plans of slowing down.

About the Role:

We are seeking a highly motivated and detail-oriented Operation Supervisor to oversee and optimize our logistics and last-mile delivery operations. This role is responsible for ensuring service levels are met, improving efficiency, and driving operational excellence. The ideal candidate will have experience in logistics, fleet management, warehouse operations, and delivery execution.

Key Responsibilities

1. Logistics & Delivery Operations

• Oversee the end-to-end last-mile delivery process, ensuring timely and efficient parcel handling.
• Manage fleet teams and dispatch operations to maintain high delivery success rates.
• Monitor and enforce compliance with delivery timelines and service level agreements (SLAs).
• Coordinate with warehouse teams for smooth package handover and sorting.
• Address and resolve delivery exceptions, delays, and undeliverable packages.

2. Performance & Process Optimization

• Analyze key operational metrics (e.g., delivery success rates, cost per package, claims).
• Implement process improvements to increase efficiency and reduce operational costs.
• Introduce automation and technology-driven solutions to enhance operations.
• Develop and enforce standard operating procedures (SOPs) and best practices.

3. Team Leadership & Vendor Management

• Lead, train, and develop dispatch, and delivery teams.
• Manage relationships with third-party logistics providers (3PL), DSPs.
• Collaborate with HR to hire, onboard, and retain skilled operational staff.
• Ensure fleet teams meet performance benchmarks and compliance requirements.

4. Compliance & Safety

• Maintain compliance with local, state, and federal logistics regulations.
• Ensure warehouse and fleet operations adhere to safety guidelines.
• Conduct periodic audits to check for operational risks and compliance issues.

Qualifications & Requirements

Experience: 3-5+ years in last-mile delivery operations.

Skills:

• Strong leadership and team management abilities.
• Proficiency in logistics software, route optimization tools, and warehouse management systems (WMS).
• Analytical mindset with a problem-solving approach.
• Effective communication and negotiation skills.