Vendor Outreach Specialist - WNC at SpendMend LLC – Grand Rapids, Michigan

Overview: SpendMend partners with hospitals, health systems, and higher education institutions to help them improve financial performance and fuel their mission of patient care. We offer a comprehensive suite of solutions - including cost recovery, pharmacy software, compliance auditing, and medical device management - that deliver insights, reduce risk, and uncover savings across the cost cycle. Our mission is to positively impact patient care by delivering innovative, value-driven services that empower our clients to make smarter financial decisions. With a focus on excellence, integrity, and collaboration, SpendMend is committed to being a trusted partner in healthcare and education.

The Vendor Outreach Specialist - WNC position performs inquiries directed towards our clients’ vendors and the vendors’ responses. When the response includes a statement, it is forwarded into SpendMend’s software that handles the statement review.

Essential Duties and Responsibilities:

• Log into multiple systems daily to check for inbound statements
• Research in SpendMend software to determine how to handle inbound email.
• Handle email accordingly to maintain vendor relationships.
• Update SpendMend software and tracking based on your work.
• To communicate your results and any additional issues to your supervisor.
• To perform additional clerical duties within the Shared Services Department.
• Travel: None required for regular work.

Qualifications:

• Must be able to read and comprehend simple instruction, short correspondence, and memos.
• Must have the ability to write simple correspondence.
• Must have the ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Job Location:

• This is a remote job with travel once per year for the annual company meeting.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The role requires regular use of a computer and phone, prolonged periods of sitting, and occasional bending, twisting, or light lifting. These conditions are representative of a typical office environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the role.

This job description is dynamic and reflects the core responsibilities of the Vendor Outreach Specialist - WNC role at SpendMend. It is subject to evolve as SpendMend grows and adapts.

Note: We are not able to sponsor work visas for this position.