Service Advisor at Island Owl Mazda – Campbell River, British Columbia

Island Owl Mazda, located in Campbell River, is part of the Steve Marshall Group which operates new, used, and RV dealerships throughout British Columbia and the US. We are an award-winning brand with more than 500 employees, and we are looking to add one more as a full-time Service Advisor.

At Island Owl Mazda, we are dedicated to delivering exceptional service and building lasting relationships with our customers. As a respected name in the automotive industry, we strive for excellence in everything we do – from vehicle sales and service to customer support.

Role Summary

We are seeking a dynamic and customer-focused Service Advisor to join our team in Campbell River. As the primary liaison between customers and our service department, you will ensure an outstanding service experience by understanding and addressing customer needs with professionalism and efficiency.

Key Responsibilities

• Customer Interaction: Greet customers in person or via phone, discuss their vehicle concerns, and schedule service appointments.
• Service Scheduling: Coordinate the scheduling of service and repair work, ensuring efficient use of technician time and resources.
• Work Order Creation: Create and maintain accurate repair orders, capturing customer concerns, vehicle details, and requested services.
• Dispatching Technicians: Assign jobs to technicians based on skill level, availability, and workload to optimize workflow and meet customer timelines.
• Customer Communication: Provide regular updates to customers regarding the status of their vehicle and any changes to estimated costs or completion times.
• Estimate Preparation: Prepare detailed service and repair estimates for customers, including labor and parts costs.
• Parts Coordination: Work closely with the parts department to ensure timely availability of required parts for service and repair jobs.
• Warranty and OEM Guidelines: Ensure all work complies with OEM warranty requirements and policies, processing warranty claims as needed.
• Problem Resolution: Address and resolve customer complaints or issues related to service in a professional and timely manner.
• Documentation and Records: Maintain accurate records of service history, technician notes, and customer communication.
• Recommend Services: Identify additional maintenance or repair needs based on OEM guidelines and vehicle condition.
• Compliance and Safety: Adhere to OEM service standards, safety regulations, and environmental requirements.
• Team Collaboration: Work closely with technicians, parts staff, and other team members to ensure seamless service operations.

Qualifications & Competencies

• Experience as a Service Advisor or in a similar customer-facing automotive role (preferred).
• Strong knowledge of vehicle maintenance and repair processes.
• Excellent communication and interpersonal skills with a customer-first mindset.
• Ability to multitask and thrive in a fast-paced, team-oriented environment.
• Proficiency in dealership management software and basic computer skills.
• Detail-oriented and organized with a problem-solving attitude.
• Valid driver’s license and a clean driving record.

What We Offer:

• Competitive compensation plan.
• Full benefits package.
• A friendly, team-oriented work environment.
• Opportunities for growth and development.

If you are a strong communicator who thrives in a fast-paced service environment and takes pride in delivering an exceptional customer experience, we encourage you to apply.

Island Owl Mazda offers a competitive compensation package, ongoing training, and the opportunity to build a long-term career within a respected and growing dealership group.

Join a team that values professionalism, accountability, and creating positive experiences for every customer who walks through our doors. Apply today and become part of the Island Owl Mazda team.